Contact Centre Advisor Apprentice - (Pitsea, SS13)

at  Peabody

Salary £11.83 per hour
Location Basildon
Contract type Apprentice
Weekly hours Monday - Friday, 09:00 - 17:00
We’re excited to offer 2 Contact Centre Advisor Apprenticeships to join our vibrant Contact Centre in Pitsea on a full time and permanent basis. This is a hybrid role working between the Pitsea office and home.

A BIT ABOUT US:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.
The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.
Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.
We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.
We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

A BIT ABOUT THE ROLE:

As a Contact Centre Advisor Apprentice you’ll be learning all about the Contact Centre regarding things like repairs, property maintenance and dealing with household related enquiries.

SOME OF THE THINGS YOU WILL LEARN IN THIS ROLE ARE:

• Dealing with routine enquiries from leaseholders regarding maintenance.
• Support the Neighbourhood Management team in providing an excellent housing and estate management service across a range of digital channels, ensuring that all residents – leaseholders, tenants, freeholders – receive an effective, professional and value for money service and ensure we address issues/problems and delivers appropriate services in a timely and cost effective manner.
• Ensuring residents have access to the right services, correct service outcome and that resident queries/complaints are resolved regardless of where service failure lies within the organisation.