Contact Centre Advisor

at  Clinical Partners Ltd

We have an opportunity for a patient focused contact centre advisor to join our thriving NHS contracts team, supporting our day-to-day operations and be a part of one of the UKs leading mental health providers.
You will be pivotal in providing support to the continuous operational delivery of our NHS contracts. Your role will involve dealing with colleagues and patients in a professional manner, taking telephone calls, booking patient and clinic appointments and signposting parents, carers and professionals.
This is a fantastic opportunity to make a real impact in a role with a patient- centred service.

REQUIREMENTS:

• Customer service experience
• Excellent knowledge of MS Office
• Excellent communication skills
• Ability to prioritise.
• Clear understanding of the need to maintain confidentiality in all areas of work.
• Knowledge of mental health terminology is desirable.
• Experience of working for a health or social care organisation would be desirable.

• To book both virtual and face to face appointments and follow up appointments for patients receiving ongoing treatment.
• To act as the first point of contact for Clinical Partners NHS services
• To provide excellent customer care when dealing with calls and enquiries
• To appropriately deal with questions and queries from professionals, patients, carers and family members adhering to confidentiality policies at all times.
• Maintain accurate, up to date records of all patient information including attendances, appointments, assessments, and ongoing care.
• To be responsible for escalating any concerns, including safeguarding issues, to your line manager.
• Adhere to deadlines to ensure the service is delivered on time.