Contact Centre Agent

at  Jones Radiology

• Join a leading patient-focused medical imaging practice
• Provide quality service to patients and specialist referrers
• Permanent full-time positions available.
• Work with highly skilled teams in a busy contact centre environment
• Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental leave, discounted health insurance and Jones Radiology branded workwear.

ABOUT US

Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our commitment to care for others extends to our highly supported clinical teams.

NEXT STEPS

If you are seeking your next career challenge and are passionate about delivering excellent medical imaging contact centre services to patients, referrers, and the community, we encourage you to apply to Jones Radiology today.
Simply complete the application process by clicking the Apply button, answer the Shortlist Questions and we will be in touch with you shortly.
Respectfully, no recruitment agencies.

ABOUT THE ROLE

This is an exciting opportunity for people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology’s brand promise of delivering an outstanding patient and referrer experience.
This role is based in our Central Contact Centre in Adelaide’s CBD. This is a full-time permanent position typically working Monday to Friday, with rotating shifts between the core hours of 7.30am and 6.30pm. You will also be expected to contribute to a Saturday roster between 8am – 5pm once per month with overtime rates applicable.
On commencement, you will attend a paid four-week training program to learn about Jones Radiology, scheduling medical imaging appointments and how to deliver our exceptional patient experience.

YOUR KEY RESPONSIBILITIES:

• Delivering a high-quality inbound call experience for Jones Radiology clinics.
• Interacting with patients and referrers to schedule a range of medical imaging appointments.
• Responding to calls & enquiries in a timely, professional and caring manner.
• Providing care and an outstanding patient and referrer experience.
• Developing and maintaining strong working relationships with patients, referrers, staff and managers.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• Strong customer service skills, including active listening, objective questioning and enjoy helping people.
• Demonstrated customer service experience and previous call centre experience will be highly regarded but not essential.
• Demonstrated experience using multiple programs simultaneously and systems navigation.
• Demonstrated initiative and willingness to learn.
• Excellent problem-solving, interpersonal and communication skills
• Ability to work autonomously and in a team environment.
• Strong attention to detail.