Contact Centre Consultant - Melbourne

at  Stockland

• First point of contact, handling customer enquiries
• Permanent, full-time | Melbourne based with flexible working option
• Join an organisation committed to creating spaces where communities thrive
  We have an opportunity for an experienced and friendly Customer Service professional to join our Contact Centre team supporting our Stockland Halcyon Communities sales team. Delivering exceptional customer support and service, you’ll contribute to sales activities including pre-qualification, nurture, and conversion of online enquiries.
  About the role
  Working with stakeholders in the over 50s community, you will use your strong communication skills, high empathy, and emotional intelligence to build solid relationships and trust with potential buyers and play a key role in our Customer Journey. You’ll focus on phone and digital communication channels to support and engage with customers, converting initial conversations to leads, building relationships and gently encouraging prospective buyers to visit our communities before handing onto the sales consultants.
  This is a full-time permanent role, Monday – Friday. Working from our Melbourne Head Office on Thursdays and utilise one of our local Halcyon project offices or the Melbourne Head Office for your second day in the office, the three remaining days can be worked flexibly from home or a project location of your choice.

THE STOCKLAND PROPOSITION

Stockland Halcyon is Australia’s most awarded creator of lifestyle living communities with more than 2,352 homes across Southeast Queensland, Victoria, and most recently NSW and Western Australia. Integrating with Stockland, together we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.
We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.
We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.
Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

Please refer the Job description for details