Contact Centre Consultant - Townsville

at  Queensland Country Bank

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

ABOUT US:

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.
Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

We currently have a vacancy for a Contact Centre Consultant to join our friendly team in our Contact Centre. This is a full time position based on a 38 hour week.
At Queensland Country Bank, our Members matter most and our frontline teams are crucial in ensuring we provide the best possible experience. As a Contact Centre Consultant, you will be required to provide timely, accurate and friendly assistance both over the phone and online. You will also be required to deliver quality solutions by discovering referral opportunities for new products and services that meet or exceed our Members needs.
Our Contact Centre is open from 8:00am to 5.30pm Monday to Friday and 8.30am to 2.30pm Saturday. You will be required to work on a rotating roster during these hours and Saturday mornings on a roster basis.