Contact Centre Customer Services Officer

at  Porirua City Council

The people of Porirua City are what makes ours a truly special place – we take pleasure in helping and caring for each other. We want everyone to feel welcome here, whether they’re visiting, living or working here. We’re looking for people who will help position our city as a welcoming, dynamic place to live, work and visit.

ALL ABOUT YOU

We are looking for someone who is as passionate about Porirua City as we are; a team player who’ll thrive on providing a great experience to our customers. We love our mahi and think you will too.
We need someone who can hit the ground running, so you must have contact centre experience in a problem solving and investigative role preferably from central/local government or a utility company environment.
You’ll need to show us that you’re a fantastic problem solver and can work with a variety of software applications, including Microsoft Office products.

You’ll need to have

• recent experience in a contact centre environment
• skills in providing exceptional customer service using social media, email, and verbally
• demonstrable skills and initiative in problem solving and investigating to assist the resolution of customer queries
• local knowledge of Porirua City
• the desire to be a reliable, honest and valued team member
• excellent Microsoft Word and Excel skills
• the ability to work in multiple software applications

ALL ABOUT THE ROLE

Are you looking for variety and a challenge? This is a great opportunity that will be highly sought after. Your day will be busy and varied as you:

• respond to all kinds of queries from our customers, by various channels, making sure they feel understood and important
• support our business by taking bookings and logging requests
• use your initiative to resolve problems and keep your customers and colleagues informed
• demonstrate enthusiasm and maintain a great phone manner, as you’ll be handling a high volume of calls
• thrive in a high-pressure environment with ever-changing demands as well as prioritising challenging workloads effectively

WHAT YOU NEED TO DO NOW

Come and join our dynamic and community focussed contact centre team. For more information, please contact Jean Hunter on (04) 237 5089.
Porirua City Council is committed to providing a working environment that embraces and values diversity and inclusion. We actively encourage applications from all backgrounds. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we’ll do our best to get you sorted.
You will need to apply via our careers centre: www.poriruacity.govt.nz/careers.
Applications close on Tuesday 9 July 2024.
We will be working through applications as they are submitted and may progress candidates prior to the closing date, so !
Apply now
Permanent Full Time
Job no: 2024-5434
Location: Porirua
Closing Date: Tuesday, 9 July 2024