Contact Centre Rep II, Borrowing

at  TD Bank

JOB REQUIREMENTS

• High school diploma and one (1) or more years of relevant experience
• Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
• Sound communication skills to communicate unusual and/or complex content in a clear manner
• Possess computer & multi-tasking skills
• Thrive in a dynamic and time-sensitive environment
• Advanced knowledge of our business and understand the functions of our various business areas
• Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Provide customers with the best solutions and offer advanced guidance and expertise on how TD’s digital assets can help them to meet their financial needs now and in the future.
• Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
• Play a key role in addressing concerns and providing subject matter guidance to customers and/or partners; and be accountable for problem solving and/or raising matters to the appropriate people.
• Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
• Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines
• Work effectively as a team, use and learn from each other’s knowledge and support your co-workers to resolve customer issues