Contact Centre Site Director

at  Foundever

Are you an experienced Contact Centre Site Director?
We are looking for strong Leader to undertake the role of Site Director for our site in Cape Town.

YOUR PROFILE AND EXPERIENCE

• Leadership: Exceptional leadership skills with ability to manage multiple teams and large groups of people.
• Expertise: Minimum of 5 years’ experience in a Contact Centre Operations Manager role.
• Communication Skills: Excellent Interpersonal/communication skills, communicating at all levels.
• Ability: Good numeric and verbal reasoning skills.
• Critical-Thinking: Effective problem-solving skills.
• Employee Performance: Performance Management skills.
• Knowledge: Demonstrated knowledge of industry & general business management

WHAT YOU’LL BE DOING

The focus of this job is on achieving results which are aligned with the big picture of the organisation and its strategic goals.
The Site Director’s mission is to support both Foundever and our clients in achieving service, quality, contribution goals and associate engagement with a Can Do attitude across the site.
You will convey strategic vision to the team and build consensus for any changes that is forthcoming. As a key leader you will be charged with making program level decisions that result in the greatest overall outcome for our clients, their customers, and our business.
You will Institute new policies, technology, equipment, workflows or whatever other changes can positively impact the business. You will deputise for Country Manager as required ensuring the site runs monthly and service is maintained in their absence.