YOUR NEW COMPANY

This bank looks to re-invent relationship banking for the small to medium enterprise market, and is purpose built to offer the best business solutions as an independent provider outside the major banks. By priding themselves on their relationships with customers, this organisation actively challenges the status-quo set by the four major banks. As they are one of the fastest growing banks in the country, with offices now in every state, they are seeking a customer service specialist to join their team in the Melbourne CBD office.

YOUR NEW ROLE

You will be speaking to customers via telephone, answering any and all enquiries related to the organisation’s banking services. You will primarily be speaking to customers in relation to term deposits, and your daily duties and responsibilities will include:

• Handling incoming customer enquiries in relation to their accounts and other baking matters
• Taking thorough notes throughout each call, ensuring customers’ files are updated accurately with call log information
• Maintaining a consistent, high standard of customer service with each interaction
• Handling general administrative matters relevant to customer enquiries and your team as required

WHAT YOU NEED TO DO NOW

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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