Contact Centre Team Leader - Dublin

at  Field Management Ireland

POSITION OVERVIEW:

As a Contact Centre Team Leader, you will be responsible for managing and leading a team of customer experience agents to ensure the delivery of outstanding customer experiences. Your primary focus will be on driving team performance, meeting targets, and fostering a positive and collaborative work culture within the contact centre.

QUALIFICATIONS:

• Bachelor’s degree in business administration or equivalent work experience.
• Proven experience in a leadership role within a contact centre environment.
• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Proficient in using contact centre software and customer relationship management (CRM) tools.

ABOUT US

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 28 years.
We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you’re based in Dublin, Belfast, or out in the field. If you’re passionate and enthusiastic about your career, FMI is the place for you