Content Designer - Digital

at  Allstate

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

JOB SUMMARY:

As a Content Designer at Allstate, you will help create usable, consistent, and accessible user interfaces that delight customers and drive business results. You will craft language to help users understand our products and coverage options, manage their accounts, and recover from loss. You’ll work across a broad range of customer experiences and touchpoints, including branded websites, web-based product applications, native mobile applications, and email.

EDUCATION AND EXPERIENCE:

• Three or more years of related experience.
• Bachelor’s degree or equivalent education, experience, and/or training.
• Portfolio of relevant work samples that demonstrates your thought process.

FUNCTIONAL SKILLS:

• Ability to leverage consumer insights to influence content decisions.
• Strong grasp of content best practices.
• Comprehension of and adherence to accessibility guidelines and best practices.
• Understanding of responsive web practices.
• Experience with design and collaboration tools, including Figma and Mural.
• Strong understanding of product thinking, interaction design, experimentation, and implementation.
• Impeccable attention to detail.
• Exceptional time management.
• Experience contributing to the content design of complex, large-scale digital experiences.
• Ability to communicate clearly and concisely, and to articulate and justify your decisions.
  Compensation offered for this role is $70,500.00-$125,625.00 per year and is based on experience and qualifications.
  The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

KEY RESPONSIBILITIES:

• Collaborate with UX and visual designers to create well-documented, high-fidelity prototypes.
• Apply the content guidelines and standards as outlined in the Allstate Design System, and contribute to its evolution.
• Design, write, edit, test, and improve language in support of customer task completion, including product and feature descriptions, onboarding, navigation labeling, confirmation/error messaging, and push notifications.
• Coordinate with other content designers to ensure consistency across products and platforms.
• Leverage research and insights to uncover the language that resonates with customers and drives results.
• Present your work in a thoughtful, convincing, and evidence-based manner.