Content Designer

at  PNC Financial Services Group

Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Content Desiger within PNC’s Digital organization, you may be based in a remote location. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.
We’re looking for a Content Designer to join PNC Bank’s digital team. At PNC, you’ll build digital solutions that help people achieve their financial goals so they can focus on everything else life brings. You’ll be a key player in shaping product design and strategy by collaborating with content designers, experience designers, agile development teams, and core product team members. You’ll use a strong, critical voice to deliver an engaging, consistent and accessible experience to our audiences.
We’re looking for someone who is passionate about shaping experiences that help people master their money through the use of tools such as Low Cash Mode, the Free Balance, Calendar, Money Bar, Savings Engine and Spending & Budgets.

PREFERRED QUALIFICATIONS:

• 1-2 years working in UX with foundational understanding of best practices and principles
• Experience working on user journeys (happy paths, sad paths, error states, etc.)
• An online portfolio, writing samples or published work
• Experience in or an understanding of agile development processes
  Job Description
  As a part of the digital product development process, create content for digital experiences. Collaborate with experience designers, agile development teams, and core product team members. Deliver an engaging, consistent, and accessible experience to our audiences.
  Create content and consult on voice, style, and grammar. Collaborate with other Content Designers and Experience Designers to apply your writing skills to an established product.
  Identify problems and craft creative content solutions that educate and empower users.
  Socialize & suggest changes to content guidelines that provide consistent language and labeling across a range of touchpoints.
  Conduct user research; creating test plans, interview guides, test scripts, and analysis documents.
  Shape the role of content in the digital product development process and work alongside product managers for legal, risk, and compliance reviews.
  PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
  Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
  Competencies
  Copywriting and Editing – Knowledge of a variety of formats, styles, and techniques for publishing materials; ability to develop and review these materials to promote business related activities.
  Creativity – Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
  Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
  Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.
  Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  Group Facilitation – Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome.
  Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
  Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
  Product Development Life Cycle – Knowledge of and the ability to develop products and bring them into the marketplace.
  User Experience Design – Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients.
  Work Experience
  Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
  Education
  Bachelors (Required)
  Additional Job Description
  Base Salary: $45,000 - $119,600
  Salaries may vary within the range based on geographic location, market data and on individual skills, experience and education.
  Generally, this opening is expected to be posted for 48 business hours from 4.5.2024, although longer with business discretion.
  Benefits
  PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

• Support content creation and be a subject matter expert, working closely with other content designers and experience designers to apply your writing skills to an established product
• Identify problems and craft creative content solutions that educate and empower users
• Collaborate with other content designers to maintain and deliver content guidelines that provide consistent language and labeling across a range of touchpoints
• Conduct user research; creating test plans, interview guides, test scripts and analysis documents
• Help shape the role of content in the design process, and partner with product managers for legal, risk and compliance reviews