content moderator with italian

at  Randstad

Offer
We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment.
Responsibilities
 Provide resolution to maintain standards of quality;
 Review content and provide resolution based on prescribed guidelines;
 Recognize trends and patterns and raise issues timely;
 Provide insights to help improve the support to the users;
 Maintain a thorough understanding of process and policies;
 Provide excellent customer service to our customers;
 This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Qualifications we seek in you
Minimum qualifications
 Any Graduate (PG an added advantage);
 Freshers are eligible;
 Fluent in Read/Write in English & Italian Language.
Preferred qualifications …
 Effective probing skills and analyzing / understanding skills;
 Problem solving skills with customer centric approach;
 Must be able to work on a flexible schedule (including weekend shift work).
What can we offer?
 Attractive salary;
 Stable job offers - employment contract;
 Work in a multicultural environment;
 Various trainings (initiating, soft skills);
 Possibility of development;
 Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
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Please refer the Job description for details