Content Producer - Learning & Development - Customer Experience

at  Fisher Paykel Appliances

The Role
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people.
We are driven by our values of being trusted, sustainably minded, innovative, generous and curious. As a team we take a collaborative approach and have a working environment where ideas are heard, evaluated and tested against our desire to be the world’s most human-centred appliance brand.
Reporting to the Global Customer Experience Capability Manager, the role is primarily responsible for developing and building impactful and effective learning solutions which support consistent & effective training, enabling successful outcomes.
That’s where you come in…
In this role, you’ll design and deliver innovative learning programmes for our Appliance Service Technician teams, our Global Support Centre and Global Sales Support teams across our global markets. You’ll conduct the learning needs analysis and recommend an innovative and impactful approach, then develop the learning solution, working with multiple stakeholders across the business to collaborate, learn, exchange ideas and develop content and implement the final learning solutions. Once the learning programme is implemented, you will work with the In-market training teams and/or our CEX trainers to ensure successful delivery and ROI of programs.
Developing and implementing new digital training strategies and tools for New Product training and the wider business will also be a key focus. Our future vision is to innovate our training delivery to fully support a digital strategy across our global markets.
This is your opportunity to be at the forefront of that journey and push the boundaries of training design and delivery.
That’s the formal story, the real why is you are someone who believes that learning and development makes a cultural difference, and you want to evolve learning and create the learning trends, not follow them. You want to engage with people and support them with better learning solutions and have the passion and drive to deliver these.

So who are you?

• You’ll have a curious mindset partnering with our trusted internal experts getting into the right level of detail to produce relevant and effective training materials.
• You’ll have a strong track record in instructional design with the ability to facilitate global markets.
• Knowledge of training needs analysis
• The ability to think creatively with a good eye for design and presentation.
• Previous experience with video editing and using programs such as Articulate, Vyond and alternative E-learning software
• Solid experience in online and digital design for product training is a bonus (podcasts, videos, etc)
• This is a small tightknit team, and from time to time you may also be required to facilitate training to deliver the best learning outcomes

What we offer
Exposure to a global market, excellent personal development, growth, and progression opportunities within our global business. Generous product discounts for yourself, friends & family. Membership to our superannuation scheme. Access to our leading Whanau/Family leave offering. Beautiful workspaces with the best appliances we can offer at your fingertips, free parking at our design centre and an on-site subsidised café. A fun, supportive and down-to-earth working environment.
Coupled with great leadership and backed by a world leading heritage brand that is consistently ranked as one of New Zealand’s most Trusted Brands… year after year.
https://www.trustedbrands.co.nz/results/
Fisher & Paykel is about collaboration, delivering what we promise, and aspiring to be the best.
Design the next part of your story and Apply Now!
Here at Fisher & Paykel we’re passionate about our customers and we care about the details. It’s this passion that inspires us towards reaching our goal - to become the most human-centred appliance brand in the world.
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law

Please refer the Job description for details