Content Reviewer – Process Associate – English – On Site Lisbon

at  Genpact

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of Content Reviewer – Process Associate – English – On Site Lisbon!
In this job, you will be responsible for keeping the digital streets safe for our communities across the world!

Responsibilities

• Understand and remain up-to-date with content policies and guidelines shared by the customer
• Analyze online videos, social media, web page and advertising content for compliance
• Examine the content which could be in text, image, audio, video or other format daily
• Identify content that is not in compliance with requirements and flag for action
• Give feedback for policies/tools/processes improvements
• Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to
• Train other team members regarding the daily tasks whenever urgent and requested by the manager
• Perform tasks requested by the manager to ensure KPI’s and all performance metrics are met
• Uphold positive working environment in all internal/external interactions
• Willingness to learn and work on a dynamic project

Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self harm, child abuse, and hate speech.
Qualifications we seek in you!

Minimum Qualifications / Skills

• Proficient level of English min C1.
• Previous experience in content moderation would be an asset
• High School Degree
• Understand and remain up-to-date with content policies and guidelines shared by the customer
• Analyze online videos, social media, web page and advertising content for compliance

Preferred qualifications

• Trust & Safety Experience – preferably content labelling and/or moderation
• Neutral mind-set to digital content that needs classification & policy review

Strong emotional intelligence and resilience

• Accurate and critical work attitude

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Free access to our award-winning learning platform
• Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobProcess Associate
Primary LocationPortugal-Lisbon
ScheduleFull-time
Education LevelHigh School Diploma/GED
Job PostingApr 16, 2024, 1:05:00 PM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Understand and remain up-to-date with content policies and guidelines shared by the customer
• Analyze online videos, social media, web page and advertising content for compliance
• Examine the content which could be in text, image, audio, video or other format daily
• Identify content that is not in compliance with requirements and flag for action
• Give feedback for policies/tools/processes improvements
• Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to
• Train other team members regarding the daily tasks whenever urgent and requested by the manager
• Perform tasks requested by the manager to ensure KPI’s and all performance metrics are met
• Uphold positive working environment in all internal/external interactions
• Willingness to learn and work on a dynamic projec