Content Strategist

at  NuAxis Innovations

JOB DESCRIPTION:

We are in search of an experienced Content Strategist to join our Customer Experience team. The Content Strategist, with a minimum of 2 years of experience, will play a pivotal role in producing high-quality documentation to support the processes. Reporting to the Lead Customer Experience Specialist, you will collaborate with cross-functional teams to create comprehensive and user-friendly materials that enhance the customer experience.

QUALIFICATIONS:

• A minimum of two to three years of proven experience as a Content Strategist.
• Proficiency in creating clear, concise, and accessible documentation.
• Strong ability to comprehend and convey technical concepts effectively.
• Excellent collaboration and communication skills to work alongside cross-functional teams and stakeholders.
• Detail-oriented mindset with a commitment to accuracy and quality.
• Proficiency in using documentation tools and software.
• Capacity to work independently while effectively managing workload.

TECHNOLOGY IS OUR PASSION. PEOPLE ARE OUR PURPOSE.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Content Strategist for a Full-Time position.

KEY RESPONSIBILITIES:

• Collaborate with Technical Team, Support Team, and Lead Customer Experience Specialists to create written materials that streamline and clarify the processes.
• Produce a variety of documents including scripts for standardized responses to common public inquiries, knowledge base articles, standard operating procedures for permit programs and step-by-step instructions, public-facing documents, and, if requested by the customer, regulatory documentation.
• Revise and improve draft documents based on feedback received from stakeholders, ensuring accuracy and alignment with guidelines.
• Maintain the accuracy and relevance of existing and published documents by regularly reviewing and updating content to reflect changes in processes or regulations.