Content Writer

at  Westpac New Zealand

• Are you a Content and Customer Communications expert looking for your next challenge?
• 6-month fixed term opportunity
• Based in Auckland with flexible working options (home and office).
  Mō te Tūranga | About the Role
  We’ve recently launched a new digital communications platform to change the way we talk to our customers. As a Content Designer, you’ll play a vital role by designing and managing personalised content experiences for our digital channels.
  Working in an Agile cross-functional squad, you’ll liaise with stakeholders around the business to understand the user journeys and implement opportunities. You’ll produce and automate crisp, clear, inclusive, and on-brand content in the CMS that meets our customers’ needs and regulatory requirements.
  You’ll traffic the content workflow and measure and track results to share with your stakeholders, building a cycle of continuous improvement.
  As part of the wider Experience Design area, you’ll work closely with designers in other disciplines like user experience and research. You’ll also have the opportunity to develop your content design skills with the active support of our content design chapter.

Nā tāu rourou | What will you bring?

• Substantial experience with digital content and customer engagement, including UX writing, content design, and content automation.
• Confident user of MarTech platforms like Atomic, Adobe Experience Cloud, content management systems and web analytics tools like Google or Adobe Analytics.
• Proven ability to partner with stakeholders across a complex organisation to make smart decisions about customer-facing communications and drive outcomes.
• Track record overseeing the success of content initiatives and advocating for content and the customer.
• Proficient with journey and experience mapping, storyboards, personas, and prototypes.
• Confident using a range of design and research tools, and open to adapting to new trends and technologies.
• Experience working in an agile environment in cross functional teams, with a diverse range of stakeholders.

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
27 April 202

Please refer the Job description for details