Continuous Improvement Business Partner - Client Services

at  RSA

Intro Paragraph
At RSA we believe that insurance is about people, not things. Our inspiring colleagues focus on shaping the future by helping people, business and society prosper in good times, and be resilient in bad times. This is the foundation on which we operate. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.
We are currently recruiting for an CI Business Partner to join our established and experienced team here at RSA on a hybrid basis.
Your Role
Your role of the CI Business Partner will have a particular focus on integration into each business area in trading and operations and excellent collaboration with wider stakeholders across the business in CIO, shared services, and strategy. Your role will have financial responsibility to drive towards our performance targets and strategic direction.
You will be supporting and working closely in partnership with our team across trading and operations to achieve shared organizational targets led by our overall commercial lines and specialty lines strategy. In particular, we drive and implement continuous improvement and process optimization opportunities, enabling leaders and our people to deliver excellent service to our brokers.
You will deliver demonstrated continuous improvement methodologies and process re-engineering methods while being responsible for owning and driving best practices across trading and operations, enabling best practice workshops to embed into the business. You will partner with the business, driving technical solutions that improve our profitable growth agenda, with simplified end-to-end processes, improved costs and service level offerings, and collaboration with our colleagues across the business in strategy and CIO teams, shared services, U&P, CUO, and UW.
About You

You will have stakeholder skills and the ability to influence cross-functional teams across the business. Knowledge of continuous improvement methodologies, including lean methodology, Kaizen, and process re-engineering methods. With practical, demonstrated experience in delivering continuous improvement outcomes and proven financial benefit delivery.

• Experience of processes and ways of working, underpinned by robust governance.
• Good presentation skills, communicating clearly.
• Experience working with external partners and suppliers.
• Good problem-solving skills with the ability to translate solutions into the delivery of good business outcomes.
• Ability to develop and execute a clear strategy.
• Good understanding of value savings demonstrated by people, customers, or FTE costs.

What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About Us
We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that home life is a priority and are happy to consider reduced hours or job shares.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.
Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.
Job Reference: UK00169

• Experience of processes and ways of working, underpinned by robust governance.
• Good presentation skills, communicating clearly.
• Experience working with external partners and suppliers.
• Good problem-solving skills with the ability to translate solutions into the delivery of good business outcomes.
• Ability to develop and execute a clear strategy.
• Good understanding of value savings demonstrated by people, customers, or FTE costs