Continuous Improvement Specialist, NSW, 2 Months

at  Infopeople

KEY ACCOUNTABILITIES

• Develop a continuous improvement program, and the frameworks, systems and process improvements to support the embedding of a culture of continuous improvement within the branch, and to drive the delivery of effective Student Services operations and business improvement initiatives.
• Contribute to / support business cases to enable service delivery solution design, business process mapping and improvements.
• Identify improvement opportunities, review processes and procedures, and implement changes to business processes to assist in the achievement of business objectives.
• Design and maintain Student Services continuous improvement process governance frameworks ensuring new processes/improvements or amendments to an existing process is managed through the appropriate channel.
• Represent the Student Services branch in systems, business process design and mapping to provide solutions for improvements that drive operational effectiveness and increase productivity and efficiency.
• Capture and document continuous improvement learnings to facilitate organisational knowledge sharing and training.
• Assess and evaluate continuous improvement strategies and initiatives, identify issues and risks and manage Service Delivery Continuity planning for the branch.
• Collaborate with key stakeholders to operationalise and embed new or amended continuous improvement initiatives and processes.
• As a member of the broader Student Services leadership team, build and nurture an engaging and inclusive Student Services community within the campus/cluster you are based. This includes providing information, guidance and support across teams, where appropriate, and supporting onboarding within the Branch.
• Reflect organisation’s values in the way you work and abide by policies and procedures to ensure a safe, healthy and inclusive work environment.
• Place the customer at the centre of all decision making.
• Work with the Line Manager to develop meaningful performance development and review plans.

KEY REQUIREMENTS

• Degree in relevant discipline or equivalent skills, knowledge and experience.
• Demonstrated experience in building and implementing continuous improvement frameworks, systems and process improvements.
• Experience in capturing and documenting continuous improvement learnings, assessing and evaluating continuous improvement strategies and initiatives, identifying issues and risks.
• Willingness and ability to travel as per business requirements.
• Ability to address and meet focus capabilities as stated in the Position Description.

Please refer the Job description for details