Contract Manager

at  CHC Helicopters

Reach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!
At CHC, we pride ourselves on our values and culture:
Accountability: Take pride and ownership of our actions and results.
Collaboration: Working together with transparency and trust to drive continuous improvement.
Care: Creating a safe and sustainable environment for all.
Integrity: Doing what’s right and fostering a culture of respect.
Excellence: Prioritizing quality services and setting industry standards.
Role Summary:

QUALIFICATIONS, SKILLS, AND ATTRIBUTES:

The ideal candidate should process:

• Extensive experience and knowledge of rotary wing operations.
• A Knowledge and understanding of helicopter SAR/AME operations.
• Strong interpersonal skills with the capability to effectively communicate and negotiate with colleagues and partners
• Proven experience in building long-term, strategic working relationships with business partners.
• Ability to influence stakeholders and network effectively across multiple customers to drive effective customer outcomes.
• A demonstrated personal drive with the ability to think strategically and deliver practical solutions
• Excellent written and verbal communication skills with the ability to communicate ideas to both a technical and non-technical audience
• A desire to provide creative solutions to operational aviation problems
• The ability to work cross-functionally to drive projects and deliver commercial outcomes
• The ability to lead and direct multiple clients and projects simultaneously and manage multiple priorities
• Analytical and organizing skills with strong attention to detail
• Superior customer relationship management skills
• Demonstrated ability to effectively manage multiple demands, in a high volume, rapidly changing environment.
• High level of proficiency with the Microsoft Office, intranet platforms and other communications tools.

• A visible leader of all global and regional initiatives in relation to Safety, business KPI’s, people, finance, and a relentless advocate of integrity at all levels
• A visible safety champion who will challenge unsafe acts and pursue improvements in safety culture and behaviour
• Develop highly effective and productive relationships with key stakeholders whether they are internal (at a global, regional and in country level and particularly with the regional management team and employees) and externally (regulators, customers, and suppliers)
• Ensure contracts are implemented following the contract kick-off meetings
• Ensure day to day operations are being met and optimized for the client including aircraft sharing opportunities
• Act as “problem solver” with the base manager for any operational issues and communicate with the client(s) regularly.
• Attend Customer meetings (Biannual and monthly, Performance Meetings), as the Representative dealing with resultant issues
• Attend Customer meetings with Business Unit Leader where potential proposals will be discussed
• Establish a strong relationship with our contract clients.
• Ensure 100% retention of existing contracts (customer positioning) and search for future growth opportunities within the current client base.
• Liaise with Account Department to ensure contracts are invoiced accordingly and milestones (escalations, terminations, extensions) are addressed in a timely manner
• Disseminate relevant contract information to the various departments (including but not limited to contract awards, contract amendments, contract escalations etc.)
• Respond to Corporate requests for updates on contracts/amendments
• Act as the liaison with all key stake holders on a regular basis
• Responsible for the reporting and communication of general information including Key Performance Indicators and contracted SAR support availability.
• Communicate effectively with all levels of internal/external stakeholders regarding tenders, contracts, and current negotiations.
• Build team capabilities by developing self and others to deliver time and time again
• Regional travel may be required.
• May perform other duties as assigned.
  Qualifications, Skills & Attributes: