Contract Manager (Remote)

at  Embross

Embross North America is looking for a Contract Manager to join our team.
The Contact Manager will be a key player in the sales process, helping ensure the efficient and effective close of business under consistent and favourable contract terms. This position will oversee the administration of the sales contracts process from start to finish. The Contract Manager will be responsible for managing contracts with Embross customers and partners globally with responsibilities including managing Embross contract templates (General Terms, Statements of Work, etc.), tailoring contract templates to specific opportunities, reviewing customer-provided contracts, negotiating contracts with customers, and tracking and handling renewals.
The Contract Manager will be a key player in the procurement process, helping ensure favorable terms and pricing with our vendors, on a global basis. Working alongside the operations (engineering, production, product development, and project management) teams to drive the contract review and administration process including drafting and negotiation of contracts, in connection with several product offerings.
To be successful on our team, collaboration and engagement are key. Our team members regularly collaborate and with internal stakeholders, both in person and virtually. We build trust with the internal business team to ensure they don’t run into problems and assist when issues come up. This role involves dealing with a variety of internal clients and teams across business lines, who are all moving very quickly and have conflicting priorities and sometimes even interests.

PREFERRED EXPERIENCE AND SKILLS

• Contract Management experience as a vendor responsible for hardware delivery and/or buyer responsible for purchase contracts.
• Experience working with cross-functional teams from legal to sales, engineering to finance, to marketing, and beyond.
• Motivated and disciplined in managing competing priorities and deadlines
• Information technology education and/or experience
• Airline & airport passenger processing background
• Legal Research
• Procurement
• Customer Relationship Management (CRM)
• Project management education and/or experience
• Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building, and leadership

TRAVEL REQUIREMENTS:

Job responsibilities will most typically be performed from Embross’ facilities while from time to time travel will be required as part of contract negotiations. The Contract Manager is expected to travel when such represents the most effective manner of completing the contract/negotiations.

Required Knowledge, Skills, Abilities, and Other Characteristics:

• Ability to review Prime Contracts, Subcontracts, License Agreements, General Terms, Statements of Work, and similar to understand obligations, liabilities, and risks; highlight risks and work with management to determine the acceptable risk level, work with technical teams to establish an appropriate regime for managing the obligations, risks, and liabilities
• Drafting and negotiation of Contracts, Supply Agreements, Purchase Orders, etc.
• Prepare, develop, and manage timely contractual correspondence and notices by contractual requirements
• Develop and maintain efficient systems and processes for identifying and capturing any potential commercial issues and changes
• Ensure a current log of all issues and change orders is maintained for each contract.
• Ensure accurate issue files for all contractual/commercial issues are maintained for each contract
• Prepare claims negotiate resolutions and change orders
• Manage the administration of upstream and downstream contracts
• Implement proper document control processes and ensure compliance
• Identification and tracking of deliverables.
• Identify needs for outside legal counsel, liaise with the outside legal council as required.
• Perform periodic risk assessments and provide recommendations for any available mitigation measures
• Assist the bids and proposals teams in reviewing legal terms of RFQs, RFPs, and associated documents, including proposed contracts
• This role is demanding, and it is expected that the successful candidate will work additional hours, over and above a 40+ hour week and, at times, outside of normal business hours
• Performs other duties as assigned

• Manage the contracting process with global partners and customers from the time of negotiation to the signing of documents and implementation of the contract,
• Manage the contracting process with global vendors and suppliers from the time of negotiation to the signing of documents and implementation of the contract,
• Coordinate contract verbiage with other internal departments including Finance, Sales, and Operations.
• Draft, manage, and implement all contract templates including amendments, renewals, purchase agreements, Statements of Work, framework agreements, licensing agreements, service agreements, privacy agreements, general terms, and terminations.
• Tailor and negotiate contracts including amendments, renewals, purchase agreements, Statements of Work, framework agreements, licensing agreements, service agreements, privacy agreements, general terms, and terminations as appropriate based on delivery and scope particulars, business willingness to accept risk.
• Identify needs for outside council, working with outside counsel when required
• Manage contract lifecycles and act as the point of contact for both internal and external customers regarding contractual issues
• Review and negotiation of vendor contracts
• Maintain current contracts by updating records, fee schedules, and any service changes.
• Document customer correspondence, status reports, and other relevant documents about the contract
• Updating and revising Embross s standard contracts and assisting with organizing and building a library of templates for use by team members and other internal stakeholders
• Organizing workflows for reviewing current processes and building out new ones to improve team efficiency, productivity, and impact including improving intake systems and other tools
• Contract-related support for the Sales team throughout the sales process:
  o responding to legal-related inquiries
  o drafting of special terms and conditions
  o responding to redlines to our standard master contract
  o reviewing and negotiating with customers provide general terms and other agreements
  o draft changes to routine contracts using standard forms; and
  o drafting and negotiating Statements of Work
  o drafting and negotiating framework agreements
  o general assistance with Order Forms

Required Knowledge, Skills, Abilities, and Other Characteristics:

• Ability to review Prime Contracts, Subcontracts, License Agreements, General Terms, Statements of Work, and similar to understand obligations, liabilities, and risks; highlight risks and work with management to determine the acceptable risk level, work with technical teams to establish an appropriate regime for managing the obligations, risks, and liabilities
• Drafting and negotiation of Contracts, Supply Agreements, Purchase Orders, etc.
• Prepare, develop, and manage timely contractual correspondence and notices by contractual requirements
• Develop and maintain efficient systems and processes for identifying and capturing any potential commercial issues and changes
• Ensure a current log of all issues and change orders is maintained for each contract.
• Ensure accurate issue files for all contractual/commercial issues are maintained for each contract
• Prepare claims negotiate resolutions and change orders
• Manage the administration of upstream and downstream contracts
• Implement proper document control processes and ensure compliance
• Identification and tracking of deliverables.
• Identify needs for outside legal counsel, liaise with the outside legal council as required.
• Perform periodic risk assessments and provide recommendations for any available mitigation measures
• Assist the bids and proposals teams in reviewing legal terms of RFQs, RFPs, and associated documents, including proposed contracts
• This role is demanding, and it is expected that the successful candidate will work additional hours, over and above a 40+ hour week and, at times, outside of normal business hours
• Performs other duties as assigned.

Education, Experience and Skills: To qualify for the role, you must have:

• Bachelors or higher degree in Legal, English, Communications, Business, Project Management or similar
• 5+ years experience in Contract Management as a vendor responsible for the delivery of custom software, hardware, and/or professional services.
• Excellent project and time management skills including experience in the planning, developing, and maintaining of contract processes
• Risk analysis experience and appreciation of business considerations; able to distinguish between that which is critical and that which may be compromised on
• Meticulous attention to detail and accuracy
• Excellent oral and written communication, drafting, and negotiation skills
• Contract Negotiations experience