Contract Specialist

at  Piramal Enterprises

EQUAL EMPLOYMENT OPPORTUNITY

Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics.
We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice.
Piramal Critical Care (PCC), under Piramal Pharma Limited (PPL), a subsidiary of Piramal Enterprises Limited, is the third largest producer of Inhaled Anaesthetics and a global player in hospital generics. Motivated by its vision to deliver critical care solutions for patients and healthcare providers across the globe, PCC is committed to enabling sustainable and profitable growth for all its stakeholders.
PCC maintains a wide presence across the USA, Europe and more than 100 countries across the globe. Its rich product portfolio includes Inhalation Anaesthetics such as Sevoflurane, Isoflurane and Halothane as well as Intrathecal Baclofen therapy, for spasticity management. PCC has wholly-owned, state-of-the-art manufacturing facilities in the US and India that have successfully cleared periodical inspections by the US FDA, UK MHRA and other regulators.
Its core strength lies in a highly qualified global workforce of more than 400 employees across 16 countries. PCC is focused on further expanding its global footprint through new product additions in the critical care space.
Committed to corporate social responsibility alongside Piramal Group, PCC collaborates with various partner organizations and proudly takes an active role in providing hope and resources to those in need, as well as caring for the environment

Key Competencies (knowledge, skills, and abilities every person must possess to be successful)

• Excellent customer service and communication skills (verbal and written) and ability to handle difficult situations in a positive, professional, and proactive manner
• Energetic self-starter with well-developed problem-solving skills and strong work ethic
• Results driven with sharp attention to detail and established organizational skills
• Team player who works well with others with the ability to work cross-functionally to support the needs of internal and external stakeholders
• Possesses aptitude for critical thinking — uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Evaluates, acts, and communicates
• Ability to assimilate large amounts of data and analyze to determine trends and make informed decision

Contract Activities:

• Liaises with Field Sales in processing US Vaporizer contract requests according to approval procedures established by the business
• Ensures complete set up and tracking of all vaporizer agreements to include customers, terms, asset information in internal contract systems (Salesforce CRM) and related files
• Documents any changes or modifications of the vaporizer agreement and ensures updates and supporting documents are properly stored
• Reconciles vaporizer agreements and related customer data on a monthly basis
• Ensures all vaporizers sent to US customers are supported by an active customer agreement
• Creates monthly reporting for contract compliance measurement and expirations
• Assists in the management of expiring agreements via reporting, processing renewals and assisting sales team in the renewal process
• Maintains accountability for key customer entities, such as National GPOs and IDN’s, in relation to vaporizer agreements and performs updates as needed
• Analyzes and performs updates to contract membership changes
• Partners with Legal, Sales, Finance and other departments to review contract language and determine administration processes for new contract offerings
• Prepares ad-hoc analysis related to contract data to support sales activities

Invoicing and Collections:

• Performs monthly contract compliance measurement activities and prepares reporting to support these activities
• Administers contract terms for non-compliance, early contract terminations, machine swaps and outstanding RMAs and coordinates with finance team for invoice creation
• Work with field sales, finance, and customers to perform issues and resolve disputes related to issued invoicing
• Monitors payments and reconciles payment activity to open invoices and processes necessary adjustments
• Coordinates invoices write offs and other adjustments with Finance teams
• Provides support for related invoicing upon request

Other Operations Activities:

• Assists Vaporizer Operations team by providing support related to performing activities around Vaporizer Lifecycle Management including processing customer orders, arranging for installations of assets, processing customer complaints, issuing RMAs, processing asset transfers and write offs, and coordinating the repair and redeployment of vaporizers
• Provides vaporizer account management and customer support services by responding to inquiries from Sales, customers, and other teams
• Supports vaporizer audits and inventory reconciliations
• Assists with the creation and maintenance of department SOPs
• Provides necessary reporting to support government requirements
• Supports other projects as needed or requested by internal and external stakeholders related to vaporizers or other operations department activities
• Acts as the SME for Vaporizer Agreement data in contracting and other internal systems
• Supports international vaporizer activities in terms of tracking, audits, and other data as required. Supports international activities as requested

• Participates and contributes to process improvement projects in vaporizer departmentOther duties as assigned

Key Competencies (knowledge, skills, and abilities every person must possess to be successful)

• Excellent customer service and communication skills (verbal and written) and ability to handle difficult situations in a positive, professional, and proactive manner
• Energetic self-starter with well-developed problem-solving skills and strong work ethic
• Results driven with sharp attention to detail and established organizational skills
• Team player who works well with others with the ability to work cross-functionally to support the needs of internal and external stakeholders
• Possesses aptitude for critical thinking — uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Evaluates, acts, and communicates
• Ability to assimilate large amounts of data and analyze to determine trends and make informed decisions

In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth.
Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices.