Contract UX Program Manager

at  Publicis Sapient

Company Description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Job Description

• Lead teams to successfully deliver customer experience and engineering solutions leading to client business value
• Identify and realize business outcomes through the use of the most suitable and effective project management approach, methods, processes, and tools to ensure a high degree of delivery and solution quality
• Support clients’ business objectives by delivering experience and engineering solutions, including experience management, ecommerce, customer data, cloud, and microservice platforms
• Enact lasting changes to the client’s ways of working by utilizing a consultative approach that focuses on defining and measuring customer value delivered at each milestone
• Organize and lead ongoing team planning sessions to identify key risks, issues, and dependencies across workstreams
• Optimize delivery within a project or program through insights and mitigation strategies for project risk management
• Guide internal leaders and external senior stakeholders on program delivery methods ceremonies and protocols to streamline and structure workflow to deliver timely results

QUALIFICATIONS

• Work closely with Clients Experience lead and work with the business to define project scope, key milestones, and priorities
• Document and track dependencies
• Work with designers to review and establish timelines and deadlines, track progress, etc
• Support Experience lead(s) and designers in defining ways of working / process for clarifying and gathering requirements.
• MUST HAVE work with UX design Teams
• Operations - documenting ongoing work status for profiles in Smartsheets, and present status
• Ensure the work the designers are doing is aligned with the overall scope and milestones.

Please refer the Job description for details