Contractor Services Specialist

at  People 20

Ontario, Canada (hybrid/virtual)
This position is responsible for the day-to-day operations and support of our clients’ pre-identified contractors on assignment through People2.0 Employer of Record services. This will include documentation receipt, accurate input, maintaining database integrity, ongoing contractor care management, inquiry resolution, and consistency across accounts. Coordination with multiple internal teams, communication regarding onboarding progress internally and externally. We strive to create an extraordinary experience for contractors and clients alike. The Specialist should be highly organized, detail oriented, and able to effectively manage high-volume onboarding. Should also have a broad knowledge of compliant hiring requirements for employee agreements, benefits and payroll.

What you’ll get to do:

• Manage onboarding of new contractors by gathering and validating all relevant legal documentation and adhering to the client’s requirements to include:
• Responding to communications
• Issue resolution
• Assisting with completing new hire paperwork and verification.
• Drafting offer letters, amendment’s, schedules for electronic signature to candidates.
• Initiating, monitoring, and adjudicating all background check reports, if applicable.
• Managing contractor assignment details, new hire paperwork in VMSsystems or client platform, if applicable.
• Capturing and effectively recording appropriate data in various systems in a timely manner throughout the process
• Ensuring appropriate business teams are kept apprised of progress throughout process until onboarding is complete
• Proactively collaborate with internal teams, such as, Client Services, Payroll, Implementation and Compliance
• Track and report on missing documentation per client policies
• Create and maintain structured and organized records and process documentation for each client
• Contact contractors on a regular basis to maintain documentation and relationship
• Assist contractors with making updates to contractor information in appropriate systems
• Provide continued contractor care throughout their client engagement
• Assist and maintain communication about company policies and procedures to hiring managers throughout engagement
• Distribute reporting data on a regular schedule with attention to detail and ability to audit the information if needed as required by client
• Build relationships with employees to aid in long term employment satisfaction

Skills and experience we value:

• Bachelor degree or equivalent combination of education and experience is preferred
• Minimum 2-3 years of professional work experience in a service-based industry
• Ability to guide and inform on Canadian employment law for all provinces
• Excellent communication skills, both verbal and written
• Excellent listening skills
• Effectively collaborate in a team environment, as well as work well independently
• Expert customer service skills
• Attention to detail on sensitive document reviews as well as system input
• Good organization skills: able to manage multiple requests and stay organized
• Strong critical thinking and problem-solving skills
• MSP/VMS knowledge a plus
• Prior staffing/recruiting/HR experience is a plus
• Certified HR, CHRP or equivalent is a plus
• Ability to set priorities and follow through on requests in a timely manner
• Experience with Canadian T4 employees
• Experience with Independent Contractors a plus

Benefits and location:

• Eligible for variable compensation plan based on performance and company goals
• Paid vacation, sick days, and holidays
• Medical, dental, and vision insurance
• RRSP employer matching plan
• Life insurance, LTD, and AD&D benefits
• Flexible Work Program (work from home and hybrid options)
• Many more ancillary benefits

About People 2.0
People2.0 is the world’s leading enabler of global, mobile, flexible, and remote work arrangements. The company’s employer of record (EOR) and agent of record (AOR) establishments around the world, networked by its proprietary FlexLife™ technology platform, create a unique global ecosystem within which talent suppliers can engage any category of worker in any work arrangement, anywhere, while independently working professionals have access to business support services and portable benefits. Global workforce deployment is facilitated through a single master services agreement and one point of contact. Visit People20.com.
People 2.0 is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, national origin or ancestry, citizenship status, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, physical or mental disability, age, veteran status, uniformed service member status, gender identity, genetic information (including testing and characteristics) and any other characteristic prohibited by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
In furtherance of this commitment, the Company is committed to providing a work environment that is free of prohibited harassment. As a result, the Company strictly prohibits sexual harassment and harassment against applicant and employees based on any legally recognized status, as defined above, or any other status protected by federal, state, or local laws.

• Manage onboarding of new contractors by gathering and validating all relevant legal documentation and adhering to the client’s requirements to include:
• Responding to communications
• Issue resolution
• Assisting with completing new hire paperwork and verification.
• Drafting offer letters, amendment’s, schedules for electronic signature to candidates.
• Initiating, monitoring, and adjudicating all background check reports, if applicable.
• Managing contractor assignment details, new hire paperwork in VMSsystems or client platform, if applicable.
• Capturing and effectively recording appropriate data in various systems in a timely manner throughout the process
• Ensuring appropriate business teams are kept apprised of progress throughout process until onboarding is complete
• Proactively collaborate with internal teams, such as, Client Services, Payroll, Implementation and Compliance
• Track and report on missing documentation per client policies
• Create and maintain structured and organized records and process documentation for each client
• Contact contractors on a regular basis to maintain documentation and relationship
• Assist contractors with making updates to contractor information in appropriate systems
• Provide continued contractor care throughout their client engagement
• Assist and maintain communication about company policies and procedures to hiring managers throughout engagement
• Distribute reporting data on a regular schedule with attention to detail and ability to audit the information if needed as required by client
• Build relationships with employees to aid in long term employment satisfactio