Contractor Specialty Representative - Alberta & Saskatchewan

at  USG Corporation

CONTRACTOR SPECIALTY REPRESENTATIVE

CGC Inc. is a leading marketer, manufacturer and distributor of gypsum wallboard products, interior finishing material and suspended acoustical ceilings. With locations around the world, CGC and USG have the resources, plants, products, and people to build walls, ceilings, and careers.
CGC Inc. is currently recruiting a Contractor Specialty Representative for our Sales team in Alberta and Saskatchewan, based in Calgary, AB or Edmonton, AB.
It’s a permanent and full-time position, offering a challenging opportunity for a motivated individual to demonstrate their sales and technical abilities.

POSITION SUMMARY

The Contractor Specialty Representative will work with an existing Gypsum team with a focus on promoting CGC products. This position applies extensive product, technical, and installation expertise to promote CGC and USG Systems and establish strong relationships with gypsum contractors, installers, and dealers. In addition, providing installer training, project management, jobsite assistance and collaborating effectively with CGC gypsum and ceilings sales team, local market representatives, and key channel customers.

EDUCATION

• Bachelor’s degree preferred, but not required. In lieu of degree, candidate should have equivalent field and industry experience.

TRAVEL REQUIREMENTS

• Travel time up to and over 50% servicing respective market and within the assigned region of Alberta and Saskatchewan.
• A valid driver’s license is required.

EXPERIENCE

• Minimum five (5) to ten (10) years construction industry or business-to-business sales experience.
• Experience with territory management preferred.
• Sales and demonstration/installation expertise, industry knowledge and sales aptitude or experience.
• Drywall application and finishing experience.

REQUIRED SKILLS

• Strong communication/interpersonal skills, including presentation, conflict resolution and relationship building.
• Self-motivated with a focus on working to and exceeding targets.
• Effective and independent time and scheduling management of activities.
• Ability to set and self-manage priorities to ensure maximizing levels of customer service.
• Customer focused with strong interpersonal skills to interact effectively with customers and USG associates.
• Strong analytical and problem-solving skills to determine cause of installation problems, evaluate implications and respond in an appropriate and timely manner.
• Demonstrated effective presentation and communication skills, both written and verbal.
• Self-starter with very strong organizational, time management, and problem-solving abilities.
• Computer proficiency required in MS Office (Excel, PowerPoint, Salesforce.com, etc.).
• Physical requirements include the ability to work with airless texture sprayers and drive a pickup truck.
• Collaboration focused.
• Proven ability to actively listen, ask clarifying questions and summarize concerns or actions from customers or internal resources.
• Customer focused and proven ability to act with urgency.

• Convert non-CGC contractors by conducting job site visits and performing job site product demonstrations to communicate the benefits of CGC products and services.
• Ensure successful product installation by providing field support for large, specialized jobs.
• Assist gypsum sales in conducting effective sales calls by performing hands-on training and demonstrations, soliciting feedback on CGC products and services, and making technical or product recommendations that benefit customers and CGC.
• Act as a consultant to the customer base by working with customers to address day-to-day challenges in inventory, distribution, projects specifications and other related areas; and approaches these issues from a consultative selling perspective, looking for ways that CGC can develop stronger partnership with each.
• Provides feedback and follow-up on job site visits, training, and demonstrations by acting on customers’ requests, communicating pertinent information to other CGC departments, and completing the appropriate administrative duties.
• Influences the quality of CGC customer service by identifying gaps in sales representatives technical and product knowledge and recommending training.
• Improves sales and profits by assisting in the communication of new product information to the regions and providing feedback to product management.
• Assists the product management group in developing strategies by contributing relevant information on CGC and competitors’ product usage and market trends and setting product and customer specific goals for the assigned region.
• Delivers effective product training / demonstrations by reviewing training needs, preparing training logistics and materials, soliciting and communicating feedback, and following up on additional training needs.
• Educates staff and customers on the proper use of CGC products by displaying expert knowledge of CGC products and best practices for applications.
• Ensures customers’ product satisfaction by providing support and resolving job site project issues.
• Improves customers satisfaction by frequently communicating with sales representatives regarding job sites, customers training sessions, issues, and resolution of issues.
• Ensures accurate documentation of customer visits by entering all pertinent information into weekly call log reports and job trial forms.
• Ensures the appropriate materials are on site for training (e.g., samples, literatures, demonstration products…)
  Requirements