Contribution & Membership Consultant

at  Health Solutions

INTRODUCTION

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.

REQUIREMENTS

• Matric
• Book keeping/ or Administrative qualification is an advantage
• Minimum of 3 years relevant Membership experience is essential
• Computer literacy preferably intermediate Excel and Word
• Oracle system knowledge is an Advantage
• Minimum of 3 years in Health experience and Client services will be an adavantage

ROLE PURPOSE

To capture new applications and perform membership changes and to collect, reconcile and allocate monies for premiums and surcharges.

DUTIES & RESPONSIBILITIES

• Their ability to identify problems and enhance processes in line with the department’s goals.
• Process membership changes and new applications within agreed service level.
• Liaising with internal stakeholders, e., Call Centre, Claims, Fund management, new business, Finance etc. to resolve queries and positively influence the Clients expectation.
• The reconciliation of administered funds premiums, surcharges, and savings to statement balance.
• Allocations to be done within 1-2 days of payment being receipted.
• All interactions with customers must be carried out courteously.
• Credit control process & scheme rules to be adhered to
• Investigating variances & discrepancies.
• Process necessary adjustments and journals.
• Ensuring that the rules of the fund are applied consistently.
• Any other duties as requested by management.
• Answer client queries telephonically or
• Maintenance and management of group and contract membership.