Control Management Director - CSBB Issues Management and Verification

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 8+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management experienc

Desired Qualifications:

• Prior Issues Management leadership
• Audit experience
• Experience working with regulators
• Prior experience managing large teams in a heavily matrixed environment and proven ability to build dynamic and high performing teams
• BA/BS and/or Advanced Degree (MBA, JD, etc.)
• Ability to articulate complex concepts in a clear manner
• Experience building effective Risk/Control programs
• Strong knowledge of the financial services industry, products, and regulatory environment
• Proven leadership ability to drive successful execution of business initiatives
• Ability to plan, prioritize and set goals
• Ability to influence and consult strategically across a large organization and with various levels of leadership/stakeholders
• Working knowledge of relationships and transaction processes
• Strong understanding of policies, procedures, and programs to ensure appropriate and effective risk mitigation controls are in place
• Risk Certification Program

Wells Fargo is seeking a Consumer, Small and Business Banking (CSBB) Issues Management and Verification Leader as part of the CSBB Control Management team. The Control Management team is responsible for partnering with the relevant business groups to identify, assess, manage and mitigate current and emerging risk exposures associated with their activities and operations. This senior leader will be responsible for leading the Issue Management and Verification program within the CSBB Control team. This candidate will oversee a team responsible for monitoring and reporting the status of issues and action plans. In conjunction with business and risk-aligned control teams, the Issue Management leader will be responsible for the review of the sufficiency of action plans, overseeing the effective remediation, and sustainability of processes within CSBB with relevant issue owners and assurance teams.
This role will provide insight for business and control leadership into key issues such that management has adequately evaluated root causes, identified appropriate action plans, and is delivering to plan or where additional resources may be required. In addition, the role will be responsible for ensuring escalating issues through the Enterprise escalation tool, building processes around how notifications should be sent and reporting to senior leadership. The Issue Management Leader will manage a large/matrixed team of risk professionals and work cross functionally with multiple support partners. The candidate will work closely with other senior leaders across CSBB and the company in the development and execution of company’s remediation and change strategies. The Issue Management leader will be responsible for ensuring data being entered in the SHRP tool meets all required standards and expectations.

Specific Responsibilities:

• Identify and report on key issue and action plan trends and/or concentrations, and emerging critical issues.
• Manage issue and action plan review, sustainability and issue closure.
• Define issue intake processes.
• Maintain issue mapping (process, risk and controls, third parties).
• Ensure compliance with company-wide policies.
• Determine customer remediation impact.
• Maintain root cause documentation.
• Challenge the effectiveness and efficiency of action plans.
• Monitor action plans, assurance, sustainability, and post-implementation monitoring.
• Ensure issue tollgates and consistency.
• Complete issue thematic analysis.
• Conduct issue verification activities
• Drive consistency through standards, playbooks, and procedures, templates as needed.

Required Qualifications:

• 8+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management experience

Desired Qualifications:

• Prior Issues Management leadership
• Audit experience
• Experience working with regulators
• Prior experience managing large teams in a heavily matrixed environment and proven ability to build dynamic and high performing teams
• BA/BS and/or Advanced Degree (MBA, JD, etc.)
• Ability to articulate complex concepts in a clear manner
• Experience building effective Risk/Control programs
• Strong knowledge of the financial services industry, products, and regulatory environment
• Proven leadership ability to drive successful execution of business initiatives
• Ability to plan, prioritize and set goals
• Ability to influence and consult strategically across a large organization and with various levels of leadership/stakeholders
• Working knowledge of relationships and transaction processes
• Strong understanding of policies, procedures, and programs to ensure appropriate and effective risk mitigation controls are in place
• Risk Certification Programs

Job Expectations:

• Onsite presence is required 3 days a week at one of the posted locations