Control Management Director - Fraud and Claims Management (FCM) Operations

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 8+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management experienc

Desired Qualifications:

• Outstanding communication skills, both written and verbal, with a track record of presenting to senior leaders, regulators, auditors and other key stakeholders
• Deep working knowledge of operations practices and risks
• Fraud and Claims Management experience
• Substantial experience executing risk management programs, particularly operational risk programs (e.g., issue management and RCSA), managing compliance risks, and leading highly effective issue managemen

Wells Fargo is seeking a Control Management Director for Consumer Operations Control, leading the control coverage for Fraud and Claims Management (FCM) Operations. The role will report to the Consumer Operations Control Management Executive. The Director will manage a team of control management professionals, interact with, support and challenge partners, and drive priorities to execute key risk management priorities and programs. The leader also will serve as a member of the Consumer Operations Control leadership team, influencing and acting as a “leader among peers” within that team on various Consumer Control-wide initiatives.

In this role, you will:

• Provide vision and set direction for overall control coverage for the FCM Operations functions
• Provide thought leadership to the business as they develop and implement strategic solutions to highly complex business challenges
• Be responsible for execution excellence across our issue management portfolio
• Oversee activities to ensure the FCM Operations functions comply with regulatory requirements and company policies
• Lead a team of experienced risk and control management professionals.
• Collaborate with and influence all levels of within the business, including peers and more experienced leadership
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives
• Develop and guide a culture of talent development to meet control team objectives and strategy.

Required Qualifications:

• 8+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management experience

Desired Qualifications:

• Outstanding communication skills, both written and verbal, with a track record of presenting to senior leaders, regulators, auditors and other key stakeholders
• Deep working knowledge of operations practices and risks
• Fraud and Claims Management experience
• Substantial experience executing risk management programs, particularly operational risk programs (e.g., issue management and RCSA), managing compliance risks, and leading highly effective issue management

Job Expectations:

• Onsite presence is required 3 days a week at one of the posted locations