Control Room Operator in Newcastle Region

at  MSS Security

About the Company
As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at
www.msssecurity.com.au
Culture

Our employees enjoy working with MSS because we:

• Have a high people and culture focus;
• Offer extensive development and progression opportunities;
• Provide stability and certainty in a role;
• Work collaboratively together and are high achievement focused;
• And because we know how to have fun whilst getting the job done.

Fulltime Hours / 12 hour shifts
Rotating roster (4 on 4 off) 0600-1800 x 2, 1800 - 0600 x 2.
Level 5 ASISA rates ($27.74 p/hr)
About the Company
As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at
www.msssecurity.com.au

Our employees enjoy working with MSS because we:

• Have a high people and culture focus
• Offer extensive development and progression opportunities
• Provide stability and certainty in a role
• Work collaboratively together and are high achievement focused
• Because we know how to have fun whilst getting the job done

About the role

This fast paced and interesting role offers you the opportunity to utilise your experience and contribute positively to the safety and security of all personnel across multiple sites. You will be part of an enthusiastic, committed and customer focused team. As a Control Room Operator/Security Officer you will be responsible for providing customer service of the highest quality through your proactive, professional and sound approach and building strong relationships with your internal stakeholders. Duties include but are not limited to:

• Main point of contact for Security for the sites, high volume of phone calls and associated requests
• Management of access control and security systems
• Operation and monitoring of security alarms and access control systems (alarm response, sites access, visitor management)
• CCTV operation and vigilance in viewing (prevention of anti social behaviour and criminal activity)
• Dispatching system used to communicate and coordinate large number of security across multiple sites

This role is the conduit for the Security team and is responsible for the managing on incidents across the sites in consultation with the team on the ground. There is a high level of expectation and responsibility placed on individuals undertaking this role and is fundamental to the wider teams ability to carry out their duties. The range and amount of stakeholders dealt with ensure that customer service is a main priority for the role and is essentially the first point of contact for enquiries and requests.
Skills & experience

Desired but not mandatory

• Microsoft Office suite
• CCTV experience (Avigilon)
• Report writing and dispatching (Perspective)
• Alarm monitoring and access control (Gallagher Configuration software)

If you are interested in joining the security industry but do not hold a qualification or licence, please take the time to consider our Scholarship Program. Further information can be found on our website
www.msssecurity.com.au/employment/scholarships
Master licence – 408742075
How to apply
MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and are currently developing our first Innovate Reconciliation Action Plan. Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.
To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.
How to apply
MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and honoured to have an endorsed REFLECT Reconciliation Action Plan.
Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.
To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you

• Main point of contact for Security for the sites, high volume of phone calls and associated requests
• Management of access control and security systems
• Operation and monitoring of security alarms and access control systems (alarm response, sites access, visitor management)
• CCTV operation and vigilance in viewing (prevention of anti social behaviour and criminal activity)
• Dispatching system used to communicate and coordinate large number of security across multiple site