Control Service Specialist

at  RoviSys

Overview:
Service Specialist is an entry level position responsible for service and support across multiple client accounts, maintaining and servicing control systems and related equipment. The role entails fulfilling obligations outlined in customer service and support agreements, involving tasks such as direct customer engagement, troubleshooting electrical panels and instrumentation, programming, documentation, and field testing. A Service Specialist must be able to work independently on service and support efforts and may also be asked to assist in project work as part of a team led by an experienced colleague. Much of the work will occur at the customer site and involve travel.
Responsibilities:
Technical Support: Service Specialists are responsible for various service and support functions across multiple client accounts. This role typically involves maintenance, and enhancement of control systems to ensure 24/7 facilities operations. Day-to-day tasks will be determined by the specific requirements of each service and support agreement.
Typical tasks include;

REQUIRED QUALIFICATIONS

• Associate degree in a mechanical or electrical program, or equivalent experience as determined by interview
• Hands-on experience with Microsoft Excel, Microsoft Word, and Microsoft Outlook
• Professional level English (C1, C2, or Native)
• Ability to work in Germany and other European countries without sponsorship

PREFERRED QUALIFICATIONS

• Experience in the automation industry, including technical support and service
• Experience with one or more of the following platforms:
• Inductive Automation Ignition
• Rockwell ControlLogix/CompactLogix, PlantPAx, or FactoryTalk
• Emerson DeltaV
• Schneider Electric Modicon PLCs, EcoStruxure, PowerSCADA, or Power Monitoring Expert (PME)
• AVEVA System Platform or AVEVA PI Historian System
• Siemens S7, PCS7, or WinCC
• Other: VMWare, Cisco or Fortinet Networking and Firewalls
• Similar software platform

SKILLS

• Understanding of control system design and coding
• Self-motivated, organized, and able to prioritize a variety of tasks
• Ability to handle sensitive and confidential information
• Technical knowledge of automation systems and equipment.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to work independently and as part of a team.
• Willingness to travel to client sites as needed.
• Problem-solving and critical-thinking abilities.
• Knowledge of industrial control protocols like Modbus, DNP3, Profibus, etc.
• Experience in troubleshooting and working with 3rd party support services
• Experience with electrical and instrumentation diagrams (including block diagram, connection diagrams and instrument loops).

Please refer the Job description for details