COO / Operation Director (Crypto Exchange, based in Singapore)

at  SEEKOUT PTE LTD

Exciting Opportunity: Chief Operating Officer (COO) / Operation Director for a Pioneering Cryptocurrency Exchange
Position : Chief Operating Officer (COO)
Location : Shanghai / Singapore
Type : Full-time
Reports to : Chief Executive Officer (CEO)
Company Profile:
Southeast Asia is one of the fastest-growing regions globally, with a rapidly increasing demand for cryptocurrencies. As a locally incubated exchange, our client is well-positioned to leverage this growth. Their business model is diverse, offering spot trading, contract trading, and P2P services, which provide a diversified revenue stream in a competitive market.
As a growing company, they offer significant freedom and innovation space for COO/Operation Director to play a critical role in technology and business strategy. Backed by a robust capital and resource base from a supportive family office, they provide stable operational funding and long-term development support. This backing also grants them access to a wealth of connections and business resources, facilitating rapid business development and market expansion.

Responsibilities :

• Operational Management :Oversee the daily operations of the exchange, ensuring efficient business processes.Develop and implement operational strategies and plans to improve efficiency and user experience.
• Team Management :Build and manage the operations team, ensuring effective collaboration and achievement of business goals.Provide training and development opportunities to enhance the team’s overall capabilities.
• Market Expansion :Analyze market trends and develop and execute market expansion plans to increase market share.Collaborate with the marketing team to promote the exchange brand and enhance user engagement and loyalty.
• Customer Service :Supervise the customer service team to ensure timely and effective resolution of user issues.Collect user feedback to continuously improve service quality.
• Risk Management :Identify and assess operational risks, developing preventive measures and emergency plans.Ensure exchange operations comply with relevant laws, regulations, and industry standards.

Requirements :

WORK EXPERIENCE:OVER 5 YEARS OF EXPERIENCE IN FINANCIAL INDUSTRY OR EXCHANGE OPERATIONS MANAGEMENT, WITH BLOCKCHAIN OR CRYPTOCURRENCY INDUSTRY EXPERIENCE IS THE MUST.

• Skills :Excellent leadership and team management experience.Familiar with exchange business processes and operational management models.Outstanding communication and coordination skills, capable of effectively handling internal and external communications.
  Joining them as an early core management team member allows you to significantly influence the company’s decision-making and strategic direction. Working in their fast-growing company means more opportunities for career development and advancement, enabling you to quickly accumulate industry experience and expertise.
  They are committed to creating an innovative and inclusive work environment, encouraging employees to propose new ideas, and providing the necessary support and resources. Their mission is to become Southeast Asia’s leading cryptocurrency exchange, attracting professionals who are passionate about the industry and eager to make a difference.
  The compensation package includes cash and equity, with exchange dividends negotiable. We are targeting candidates from medium and small-sized exchanges who will be the best fit.

• Operational Management :Oversee the daily operations of the exchange, ensuring efficient business processes.Develop and implement operational strategies and plans to improve efficiency and user experience.
• Team Management :Build and manage the operations team, ensuring effective collaboration and achievement of business goals.Provide training and development opportunities to enhance the team’s overall capabilities.
• Market Expansion :Analyze market trends and develop and execute market expansion plans to increase market share.Collaborate with the marketing team to promote the exchange brand and enhance user engagement and loyalty.
• Customer Service :Supervise the customer service team to ensure timely and effective resolution of user issues.Collect user feedback to continuously improve service quality.
• Risk Management :Identify and assess operational risks, developing preventive measures and emergency plans.Ensure exchange operations comply with relevant laws, regulations, and industry standards