Coordinator 3, Training Inpatient/Outpatient Clerk

at  The Ottawa Hospital

ABOUT THE OTTAWA HOSPITAL

Inspired by research and driven by compassion!
The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.
Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

BASIC REQUIREMENTS

• Bachelor’s Degree in Health Sciences, Hospitality, Allied Health Education or a related discipline or equivalent experience;
• Two (2) years experience in a health care environment;
• Two (2) years technical knowledge as a unit clerk in a clinical area, or equivalent training and experience;
• Advanced working knowledge of Electronic Health Record system for inpatient and outpatient areas;
• Ability to support inpatient-outpatient clerk Epic training and collaborate with various stakeholder;
• Knowledge of adult learning theory and best practices in training and education;
• Knowledge of project management principles;
• Knowledge of quality improvement principles and methods;
• Proficiency in computer applications such as Outlook, Word, Access, PowerPoint and Excel;
• High degree of initiative;
• Proven ability to learn and apply hospital policies and procedures, relative legislation such as Occupational Health and Safety Act, WHMIS, and Canadian Hospital Accreditation Standards;
• Strong team player with ability to assist in developing high performance teams;
• Proven ability to be an effective change agent and to manage complex change processes effectively;
• Proven ability to respond to a large numbers of simultaneous and competing demands;
• Excellent organizational skills,
• Excellent interpersonal and communication skills both oral and written;
• Excellent presentation skills;
• Eligible to work in Canada.

PREFERRED QUALIFICATIONS

• Experience in process mapping;
• Experience in data base development;
• Experience working with audio-visual equipment;
• Experience coaching and/or training;
• Knowledge of collective agreements;
• Proficiency in English and French – oral expression (advanced level) and comprehension (advanced level).

Please refer the Job description for details