Coordinator, By-Law Enforcement-1

at  City of Burlington Ontario

Position Type:
Regular Full Time (RFT)
Closing Date:
May 9, 2024
Salary/Wage Range:
$66,748.00 - $83,435.00
Working for the City of Burlington
A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don’t just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
Hours of Work
35 hours per week
Department
By-Law Compliance
Location
This position is required to work in person at City Hall located at 426 Brant Street, Burlington. Work location is subject to change at the discretion of the City due to operational demands.
Position Overview
Temporarily reporting to the Manager, Licensing & Administration, the Coordinator, By-Law Enforcement is responsible for providing support to enforcement activities including processing exemptions where available (e.g. noise exemption permits), creating requests for enforcement, interpreting and responding to customer inquiries related to by-law requirements and processing Administrative Monetary Penalty (AMPS) tickets.
Responsibilities

The Coordinator, By-Law Enforcement will:

• Assist customers with inquiries by interpreting by-laws.
• Interpret requests for enforcement and determining course of action.
• Process by-law exemptions, sign permits, pool permits, etc.
• Triage requests by telephone, email, and over the counter, and provide information on City services and by-laws with a timely and accurate response.
• Provide interdepartmental support to staff regarding by-laws, and screening and hearing processes.
• Provide administrative support to the department.
• Process and track ticket and payment information, issue late and cancellation notices.

Requirements
The successful candidate will possess two (2) – four (4) years of related experience and hold a two (2) year diploma in Law and Security, Business Administration, Finance, or a strongly related field. Customer service experience, attention to detail, and the ability to communicate effectively with internal and external stakeholders is imperative for this role.
Municipal Law Enforcement Officer (MLEO) training and experience using customer relationship management (CRM), or computerized building records software is considered an asset.
Accommodations
In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at:
hr@burlington.ca
if you require accommodation to ensure your equal participation in the recruitment and selection process.
Note to Applicants:
We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted

Please refer the Job description for details