Coordinator for Academic Success

at  California State University

Job no: 540306
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

JOB SUMMARY

Reporting to the Director of Residential life, the Coordinator for Academic Success works independently, under limited supervision, to develop, implement, and assess all academic support programs within housing facilities. The Coordinator for Academic Success collaborates with a variety of stakeholders including faculty, students, campus partners and academic units to enhance student engagement and academic success in University Housing Services. The position is responsible for the development and oversight of the Living Learning Communities and academic success initiatives within Housing and incorporates best practices to ensure student engagement and academic success. The position directly oversees the Faculty in Residence (FIR) program, including coordination of the recruitment, hiring, training, oversight and evaluation of faculty.

KNOWLEDGE, SKILLS & ABILITIES

• Thorough knowledge of English grammar, business writing, punctuation, and spelling.
• Ability to compose and appropriately format correspondence and reports.
• Knowledge of practices, procedures and activities related to student Residential Life programs.
• General knowledge of interviewing and counseling techniques, and ability to listen and reason logically.
• Knowledge of group facilitation, oral presentation, and public speaking skills.
• Ability to rapidly acquire a general knowledge of overall operation, functions, and programs of San Jose State University.
• Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Ability to collect, compile, analyze, and evaluate factual data and make oral or written presentations based on these data.
• Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior.
• Ability to maintain dignity and self-control in stressful situations; and ability to respond to emergency and crisis situations.
• Ability to establish and maintain cooperative working relationships with students, staff, faculty, administrators, and private and public agencies.
• Ability to perform accurately in a detail-oriented environment, and to handle multiple work priorities, organize and plan work and projects.
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
• Strong oral and written communication skills.
• Excellent customer service and public relations skills.

REQUIRED QUALIFICATIONS

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related
• Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

PREFERRED QUALIFICATIONS

• Master’s Degree in Education, Counseling, Student Affairs or a related field.
• Two years of Residence Hall experience.
• Two years of student or professional staff supervision experience.
• Experience with Living Learning Communities.
• Experience developing faculty and academic partnerships.
• Experience working with and providing education about diverse populations.
• Experience with staff training and development.

• Coordinate the Living Learning Communities (LLCs) which includes development of current and new communities; coordination and implementation of designed Living Learning Community curriculum based on national best practices
• Develop goals, learning outcomes and objectives relating to implementation of programs, services, and student staff training.
• Create a First Year Experience program within the first-year student residence halls. Implement a six-week student development plan/seminar to address first year student needs: transition, personal growth, and academic support.
• Design and implement innovative initiatives based on emerging research and best practices that create community, integrate living and learning principles, and connect students to university resources to meet changing needs of diverse student population.
• Work with Residential Life team overseeing, selecting, training, and evaluating student staff in meeting UHS mission and values; connecting student growth and development to specific Living Learning Community learning outcomes.
• Responsible for researching, collecting, summarizing, and communicating data & trends related to living-learning communities, student development, transition and retention.
• Develop and implement programs and strategies designed to increase retention rates for residents within the LLCs.
• Oversee all administrative logistics of LLCs, working collaboratively with UHS staff.
• Create and maintain Living Learning Community applications and/or resident responsibility contracts outlining the requirements to be a part of the Living Learning Community.
• Responsible for researching, collecting, summarizing data & trends related to student development, transition and retention, living-learning communities and academic support programs from other institutions, national and regional organizations, and other relevant fields.
• Manage the LLC budgets and expenditures.
• Develop and oversee a multi-faceted Faculty in Residence program within University Housing.
• Coordinate Faculty in Residence program recruitment, selection, training, and evaluation.
• Manage communication amongst Academic Affairs, Faculty in Residence, Student Affairs, and Residential Life staff as appropriate.
• Plan and implement faculty co-curricular events supporting the LLCs.
• Create evaluation tools to regularly assess the impact of the Faculty in Residence program with the residence halls.
• Co-supervises 8 to 10 student staff who work for the academic initiatives team.
• Counsels and advises individuals and student groups and serve as a resource and referral agent.