Coordinator - Project Co-ordinator.Customer Operations
at MTN
Johannesburg, Gauteng, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 15 Sep, 2024 | Not Specified | 17 Jun, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
To effectively handle service orders from customers to ensure that the delivery of services is completed on time within SLA and creates a positive customer experience. To be responsible for providing sales administrative and customer support, overseeing, and managing order workflows, and resolving order queries, complaints, and escalations as per SLA. The Order fulfilment agent is the central point of communication between Supersonic, third-party partners, and customer. Ensures that orders are handled effectively, errors are promptly addressed, and customer service is maintained by preventing cancellations due to fulfilment issues.
Responsible for overseeing order workflows on internal and external systems, handling and updating orders where applicable, provide feedback on delayed orders and continuedly following up on such orders to reduce the time between the order to activation of a service
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Purchase / Logistics / Supply Chain
Customer Service
Graduate
Proficient
1
Johannesburg, Gauteng, South Africa