Coordinator Quality Assurance

at  Macquarie University

PRIMARY DETAIL

An exciting opportunity exists for a Quality Assurance Coordinator to lead and join our dynamic team.

• Salary range: From $93,017 to $102,676 p.a. (HEW 6), plus 17% superannuation and annual leave loading
• Appointment Type: Full Time, Continuing
• Location: Macquarie University, Wallumattagal Campus (North Ryde)

Accountabilities:

• Coordinate and support planning, quality assurance and evaluation of Library services, systems, and processes.
• Collate, analyse and report on quantitative and qualitative data to inform strategic and operational planning for the Library
• Implement and support quality assurance and continuous improvement
• Coordinate, prepare and report on Library assessment, benchmarking and quality activities and initiatives to internal and external stakeholders
• Promote and support the development and implementation of service improvement practice and processes in liaison with stakeholders
• Collaborate with other staff to implement business process improvement and review
• Support and facilitate the development of performance measures for strategic and operational plans and services
• Monitor industry and sector trends and identify and report on service delivery impact and opportunity
• Build and manage relationships with stakeholders to enhance quality practice and promote a culture of quality, improvement, and innovation
• Develop processes and resources and deliver training to build relevant knowledge and skills for relevant staff
• Ensure processes and systems maintain confidentiality and comply with privacy regulations
• Participate in the delivery of frontline library services including rostered shifts at digital and physical service points as require

This role plays an important part in the evidence based Library practice at Macquarie University The role coordinates, monitors and reports on statistics and employs user experience and human centred design approaches to gather client insights, informing evidence-based decision making and supporting business and service improvements.

Accountabilities:

• Coordinate and support planning, quality assurance and evaluation of Library services, systems, and processes.
• Collate, analyse and report on quantitative and qualitative data to inform strategic and operational planning for the Library
• Implement and support quality assurance and continuous improvement
• Coordinate, prepare and report on Library assessment, benchmarking and quality activities and initiatives to internal and external stakeholders
• Promote and support the development and implementation of service improvement practice and processes in liaison with stakeholders
• Collaborate with other staff to implement business process improvement and review
• Support and facilitate the development of performance measures for strategic and operational plans and services
• Monitor industry and sector trends and identify and report on service delivery impact and opportunity
• Build and manage relationships with stakeholders to enhance quality practice and promote a culture of quality, improvement, and innovation
• Develop processes and resources and deliver training to build relevant knowledge and skills for relevant staff
• Ensure processes and systems maintain confidentiality and comply with privacy regulations
• Participate in the delivery of frontline library services including rostered shifts at digital and physical service points as required

About You
You will draw on your experience of assessment methodologies, including human centred and customer experience methodologies, and the application of quality assurance and continuous improvement practices to deliver information and evidence that will inform decision making and service improvements.
You will build and manage relationships with internal and external partners and stakeholders, reporting and presenting findings and statistical analysis to subject matter experts and business owners.
About Us
The University Library provides high quality, client centred services, information resources and learning spaces that support world-class research and research enhanced teaching. The Library contributes to the development of graduate capabilities, research capacity, teaching excellence and community engagement in partnership with academics and other University service providers.
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.
We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the
staff benefits
on offer.
To Apply

To be considered for this position, please apply online by submitting your CV and a separate cover letter that demonstrates how you meet the following selection criteria:

• Degree in an information management related discipline with extensive experience in an academic or research library environment, or an equivalent combination of relevant experience, and qualifications/training.
• Experience or qualifications in developing and employing human-centred design practices and CX approaches desirable.
• Demonstrated skills and experience working across multiple systems and programs, with intermediate to advanced skills in productivity software such as Microsoft Office products including Excel, Word, Email, SharePoint, Power BI, Planner, or other statistics and reporting packages
• Understanding of library assessment methodologies and the application of quality assurance and continuous improvement practices
• Communication and presentation skills and demonstrated excellence in writing qualitative and quantitative evaluation reports
• Demonstrated ability to building and maintaining stakeholder relationships
• Able to operate effectively in a team, contributing positively to team operations and working relationships

Role Enquiries: Jennifer Bremner, Manager - Operations and Governance, on
jennifer.bremner@mq.edu.au
General Recruitment Enquiries: Bill Egarchos, Human Resources Officer
bill.egarchos@mq.edu.au
For the full position description, please contact
bill.egarchos@mq.edu.au
Application Close Date: Tuesday, 30th April 2024, 11:59pm AEST
If you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job:
Login to Workday
and go to the Careers App > Find Jobs.
Applications Close:
30/04/2024 11:59 PM
Diversity and Inclusion
Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in
Equity, Diversity and Inclusion
in Higher Education.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in
flexible work
to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our
Candidate Resource Hub
.