Coordinator Sales - Account Management

at  Talabat

Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

• What’s On Your Plate?
• Assist the Acquisition/Account team with administrative tasks, including scheduling meetings, preparing documentation, and maintaining records.
• Facilitate communication between potential restaurant partners and the Acquisition team.
• Support the Account Management team in handling routine inquiries from existing restaurant partners.
• Help in organizing and updating account information in the assigned sheet by line manager
• Ensure accurate data entry and management of critical information in our systems.
• Regularly update and maintain records of restaurant partner details, contracts, and communication logs.
• Coordinate and schedule meetings, presentations, and calls between teams and external partners.
• Prepare regular reports for senior management on acquisition and account management activities.
• Assist in the creation and maintenance of standard operating procedures and documentation.
• Provide initial response and support in resolving issues raised by restaurant partners.
• Escalate complex issues to relevant team members in a timely manner.
• Assist in organizing training sessions for the Acquisition and Account Management teams.
• Facilitate the collection of feedback from restaurant partners regarding their experiences and services.
• Compile and organize feedback for review by the Acquisition and Account Management teams.
• Support teams in performing basic analysis of market trends and industry dynamics.
• Prepare summaries of market research findings for internal review.
• Responsible for activating campaign’s & in-app products
• Expected to efficiently handle additional tasks as assigned by the manager

• Work collaboratively with marketing, operations, and customer service teams to ensure a cohesive approach to partner management.
• Act as a liaison between different departments within the company to ensure effective communication.
• Distribute internal updates and announcements relevant to the Acquisition and Account Management teams.
• Assist in the execution of marketing and promotional campaigns for restaurant partners.
• Coordinate with the marketing team to ensure timely delivery of campaign materials.
• Contribute to identifying areas for process improvements and efficiencies within the teams.
• Participate in initiatives to implement new processes or systems.
• Ensure that all activities comply with legal and company standards.
• Assist in auditing and reviewing processes for compliance.