Coordinator, Training and Quality Assurance

at  Toronto Transit Commission

JOB INFORMATION

Requisition ID: 9505
Number of Vacancies: 1
Department: Plant Maintenance (20000007) - Plant Maintenance-Department Head & Staf (30000456)
Salary Information: $80,189.20 - $100,245.60
Pay Scale Group: 8SA
Employment Type: Temporary - up to March 2026
Weekly Hours: 35, Off Days: Sat/Sun Shift: Day
Posted On: June 3, 2024
Last Day to Apply: June 10, 2024
Reports to: Manager, Operations Support
The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”

WHAT SKILLS DO YOU BRING?

• Maintain documentation and historical records
• Apply the principles and practices of quality assurance
• Plan and organize activities / projects to meet section and organizational goals
• Use office technology, software and applications
• Train and instruct individuals and / or groups
• Communicate in a variety of mediums

WHAT QUALIFICATIONS DO YOU BRING?

• Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent;
• You have strong experience in the coordination, administration, and delivery of training and programs in a corporate environment;
• Formal certification in Adult Education / Learning, Project Management, Occupational Health & Safety, or as a Canadian Registered Safety Professional (CRSP) is an asset;
• You are proficient in the use and administration functions of Learning Management Systems (SAP experience is a strong asset) to track, report on, create, and deliver training courses and programs;
• You have demonstrated knowledge of adult education principles and techniques, and have experience preparing and delivering engaging and effective training programs and courses for both small and large groups.
• Sound knowledge of Occupational Health & Safety Act and related legislation (i.e. Environmental Protection Act, Regulations for Construction Projects, Technical Standards & Safety Act, Workplace Safety & Insurance Act, etc.)
• Extensive knowledge of planning and scheduling techniques, as well as monitoring and control methodologies.
• Sound understanding of program assessment/evaluation and quality assurance activities;
• Familiarity with Plant Maintenance operations and processes, including work performed by skilled trades and maintenance employees, is an asset;

In this role, you will oversee the development, implementation, and ongoing coordination of training programs for employees at all levels within the Plant Maintenance Department, which consists of a diverse team including skilled trades, construction, maintenance, and other professional and management staff. You will be involved in determining training requirements and that curriculums are current and compliant with work requirements, legislation, safety standards, TTC policy, and industry best practices. You will also design and deliver safety orientation/training programs for the department, including leading classes for large groups, and coordinating with other internal training departments or external vendors, as required. Other responsibilities of your role will include assessing the effectiveness of training programs by soliciting stakeholder and participant feedback, evaluating programs, and conducting quality assurance/control activities and action plans.
You will participate in the TTC’s Customer Service Ambassador Program. You promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. You provide leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.