Coordonnateur(trice) au service technique // Technical Service Coordinator

at  Patterson

PATTERSON ISN’T JUST A PLACE TO WORK, IT’S A PARTNER THAT CARES ABOUT YOUR SUCCESS.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

JOB QUALIFICATIONS:

• High school diploma or any other relevant experience.
• Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows great attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• 1-3 years’ experience in dispatching.
• Previous experience working with project or resource coordination.
• Proficient with Microsoft Office Suite 365.
• Knowledge of SAP software is an asset.
• Knowledge of the dental industry is an asset.
• Excellent command of French, both oral and written.
• Very good knowledge of English, both oral and written, as approximately 50% of the employee’s interactions will be with our English-speaking clientele.
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• Actively triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service orders.
• Works closely with the Branch Procurement Specialist(s) to plan for resources and projects.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other duties as assigned.