Copy of Customer Support Officer

at  ChartWorld Group

WHAT WE NEED FROM YOU

• University degree or equivalent diploma in Marine IT/electronics/similar fields
• Interest in shipping and navigation
• Desire to learn on the job and participate in trainings
• Problem-solving abilities and a customer-focused mindset.
• Ability to work independently and as part of a team.
• Should be able to manage customers with an empathetic demeanor and handle confidential data
• Good communication skills via phone / email
• Good IT-knowledge and preferably experience with a CRM system
• Good in English both spoken and writing is a must
• Experience in marine industry an advantage
• Nautical Watch-keeping Certificate / Customer Service Experience / Technical Service is an advantage

ABOUT US

Teledyne ChartWorld and SevenCs was established with the desire to make commercial shipping safer and more efficient. The main areas of activity include the development of concepts for optimized digital route and voyage planning, the equipping of ships with digital navigation systems and charts as well as the installation of supplementary software products. Today, we are the market leader for ECDIS as a service, and a driver of digital navigation and automated voyage planning tools. The company operates from offices in Germany, Singapore, Cyprus, Canada and Japan.
Teledyne ChartWorld and SevenCs is an Equal Opportunity/ Affirmative Action Employer. We believe in providing equal opportunities to all and emphasize on diversity and inclusion

• Provide excellent customer support via email/ telephone to clients who may be onshore or offshore. Address inquiries, troubleshoot issues, and ensure customer satisfaction.
• Register and manage cases effectively within prescribed KPIs in CRM tool Salesforce
• Support customers with chart loading issues
• Provide assistance to existing customers with Chart Sales & quotations
• Manage software registration/ activation
• Update and manage the FAQ/ Knowledge base and monitor PAYS position reporting
• Work closely with other departments, including sales, technical support, and product development, to ensure a seamless customer experience.
• Actively participate in 24/7 support shifts over phone/ email