Core Agent

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

· The Core Agent is responsible for providing general information about the hotel and assisting callers.
· Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
· Processes reservations from the sales office, other hotel departments, and travel agents.
· Knows the type of rooms available as well as their location and layout.
· Creates and maintains reservation records by date of arrival and alphabetical listing.
· Communicates reservation information to the front desk.
· Open and close the availability as and when required of hotel in all channels and website.
· Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers