CORPORATE APPLICATION TECHNICAL LEADER (ServiceNow)

at  City of Toronto

Job ID: 45624
Job Category: Information & Technology
Division & Section: Technology Services, Technology Services Delivery
Work Location: Metro Hall, 55 John Street, Toronto, ON. M5V 3C6
Job Type & Duration: Full-time, Temporary (12 months) Vacancy
Hourly Rate and Wage Grade: $53.98 - $59.17
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 24-Apr-2024 to 08-May-2024

JOB DESCRIPTION

To lead project teams and provide senior technical consulting and analysis, development, testing, quality assurance and project planning expertise to deliver and sustain critical enterprise business applications and information.

YOUR APPLICATION MUST DESCRIBE YOUR QUALIFICATIONS AS THEY RELATE TO:

• Post-secondary education in computer science or a related discipline, or the approved equivalent combination of education and/or experience with the ability to provide technical leadership on large scale projects.
• Considerable experience working independently with minimal supervision on the ServiceNow platform, implementing integrations, performing upgrades as well as managing architecture diagrams, technical documents, digital accessibility compliance, and performing QA/UAT.
• Considerable experience in Application development using HTML5, CSS3, JavaScript, JQuery, Bootstrap, and frameworks such as Backbone, React as well as API integration with REST (JSON, XML) APIs.
• ServiceNow Certified System Administrator certification required, with additional consideration for further certifications such as Certified Application Developer, CIS-ITSM, CIS-ITOM, etc.
• Experience developing and/or maintaining large scale information technology applications and working effectively with a group of multidisciplinary staff in a project team setting including the creation of related documentation as well as relevant training.
• Considerable experience of ITIL, ITIL v4 certification preferred.
• Considerable experience of SDLC and Agile Software Development best practices such as Kanban, Scrum etc.

• Directs business and technical inter-divisional staff and professional services to deliver and sustain complex, critical enterprise business applications and information through the application life-cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management methodology
• Directs the day to day work output of staff and resources including the scheduling, assigning and reviewing of work tasks to ensure a continuing and consistent service by sustaining complex, critical enterprise business applications and information.
• Negotiates amongst divisional business and technical stakeholders with multiple points of view to drive consensus for corporate-wide solution designs.
• Brings together multiple stakeholders from across all divisions and provides expert advice within the context of corporate architectures, standards, policies, procedures and emerging technologies.
• Determines project requirements, analyzes and recommends feasible options, designs, builds and/or codes, acquires, tests, and implements enterprise information structures and applications, and sustains information technology solutions to meet critical City-wide and divisional business objectives and to provide scalable enterprise solutions.
• Applies technical expertise to recommend, develop and maintain corporate policies, procedures and standards that are consistent with legislation to ensure enterprise information and applications integrity.
• Applies technical expertise to ensure security, privacy and quality assurance requirements are implemented in a manner that delivers business requirements and is consistent with MFIPPA and legislation, thereby ensuring the integrity of complex enterprise information and applications.
• Applies project management expertise to lead and/or input to project management and procurement processes including the evaluation and recommendation of complex technical solutions and professional services.
• On a project basis, provides direction and assigns work to non I&T positions e.g. divisional unit staff (management & bargaining-unit).
• Applies technical expertise to develop and/or input to procurement and project management documentation. Examples include business cases, RFI/P/Qs, Sole Sources, statements of work, service level agreements, project charters, project plans, status reports, issue logs, change orders, resource plans, budgets, migration plans, contingency plans and risk assessments.
• Communicates effectively e.g. leading and facilitating meetings, preparing and delivering presentations and reports. Audiences include business/project managers, project team members and other orders of government and external parties.
• Develops and/or applies complex business and application models, information structures, data models, data schemas, technical program code, network and security interfaces, data and application design as governed by architectural frameworks, technology standards, information policies and legislative requirements.
• Applies a strong understanding of information and technology industry and City priorities over both the short and longer term to advise, develop and maintain City infrastructures, methodologies, tools and techniques; ensures conformance and adherence in daily practice among business and technical teams.
• Actively participates in corporate and cross-divisional initiatives to design, construct and implement business and application infrastructure solutions, such as; data warehousing, document management and electronic service delivery.
• Analyzes and recommends changes to current business practices, business and information processes, data flows, performance measures, information delivery and knowledge utilization toward a more efficiently managed and coherently integrated information environment for all divisions in the City.
• Generates the plan and directs the project team in the execution of software upgrade activities.
• Applies technical expertise to perform analysis, development and testing for new or enhancements to existing complex, critical enterprise business applications and information.
• Applies technical expertise to support the development and testing environments of complex computing solutions.