CORPORATE FIXED OPERATIONS DIRECTOR

at  Automotive Search Group

Growing automotive dealer group in the CT market is seeking a highly experienced and motivated Corporate Fixed Operations Director to oversee and manage the fixed operations (service and parts departments) for multiple locations within the dealership group. This is a rare opportunity to join a stable dealer group as the current director is retiring. This person will be responsible for training, driving sales, ensuring customer satisfaction, and improving operational efficiency and profitability across all parts and service departments.
This is a hands-on position and the Corporate Fixed Operations Director will be expected to travel between locations and the person hired will be provided with a demo and gas card. The successful candidate is metrics focused, strong with KPIs, a strong trainer & coach, as well as a clear communicator that does not get “lost” between the different stores. It is also important that this person knows how to drive profit and manage expenses. Experience on CDK and TruVideo is a big plus. The dealer is flexible on which dealership this person will be based out of and is more focused on finding the right long-term fit who can continue to grow with the organization. It is imperative that this person has multi-store experience, zero exceptions.

QUALIFICATIONS:

• 5+ years of experience in a leadership role within the fixed operations department of a dealership group
• Proven track record of driving sales and improving customer satisfaction
• Strong financial management skills, including budgeting, forecasting, and cost control
• Excellent communication and interpersonal skills
• Ability to lead and develop your teams
• Valid driver’s license and clean driving record

• Develop and implement strategies to drive sales and improve customer satisfaction within the fixed operations departments
• Manage and develop team members, including setting performance goals, providing ongoing coaching and feedback, and conducting performance evaluations
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed
• Set and achieve financial targets, including budgeting, forecasting, and cost control
• Work daily with store level Parts Managers and Service Managers to achieve goals
• Ensure departments are hitting monthly CSI targets
• Oversee training and development of staff, actively training and mentoring throughout the fixed departments
• Ensure compliance with all company policies and procedures, as well as local, state, and federal regulations
• Foster strong relationships with key stakeholders, including customers, vendor partners, and other dealership staff
• Stay on top of industry trends that can improve business, including new technologies
• Address any escalated customer concerns
• Other duties as required