Corporate System Lead

at  Department for Business and Trade

JOB SUMMARY

The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country.

JOB DESCRIPTION

DBT utilises the Microsoft 365 suite of applications to deliver file sharing, sites, and workflow capabilities through strategically adopted services such as Teams, SharePoint, and Office. As the department grows, so too does the requirement to deliver reliable, secure, and scalable services.
Cloud technology is fully embraced within DBT, meaning no legacy IT. Services sit within a mix of AWS and Azure environments developed and maintained internally within the DDaT function.
This role sits in the Digital Workplace team, which actively contributes to the DBT outcome delivery plan (ODP), acting as an enabler to the wider group.

TECHNICAL SKILLS

• Technical specialism
• Technical understanding
• Availability and capacity management
• Continual service improvement
• Incident management
• Ownership and initiative
• Problem management
• Service focus

Behaviours

• Leadership
• Communicating and Influencing
• Developing Self and Others

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

MAIN RESPONSIBILITIES

As Corporate System Lead you will lead a team of MS 365 application engineers, delivering services and support to your customers through:

• Managing incidents (identifying issues, spotting underlying trends, delivering appropriate fixes)
• Lead and manager a team of Microsoft engineers (SharePoint, Ms Teams, Power Apps, Exchange)
• Represent the Microsoft team in senior meetings, Cross government meetings
• Provide technical expertise in migrations and collaborations
• Lead in business process improvements using Microsoft tools
• Identify and deliver roadmap components within the M365 suite, providing a timeline for change and delivery, and organising appropriate communications.
• Task-manage non-incident and project items, including efficient use of the team’s ticketing system
• Build cross-government relationships to gain insight into the wider delivery of service
• Build and maintain relationships with key DBT stakeholders and supply partners
• Regularly report on and dashboard key KPIs, metrics and service availability

• Effective recruit team members, ensuring roles are correctly identified, profiled, and filled

  Additionally, you will provide leadership, mentoring and coaching to the team, through:

• Regular 1-2-1 meetings

• Setting objectives to meet wider team/departmental goals
• Performance management (performance reviews, celebrating success, and managing under performance where necessary)