Corporate System Lead

at  Department for Business and Trade Digital Data and Technology

ABOUT US

The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country.

SKILLS AND EXPERIENCE

It is essential that you have:

• Proven experience in leading a team delivering core strategic applications
• Technical knowledge in related areas within IT (Teams, SharePoint, MS Licencing models)

• Ability to engage with and make recommendations to stakeholders

  It is desirable that you have:

• Broad awareness of Microsoft environment

TECHNICAL SKILLS

• Technical specialism
• Technical understanding
• Availability and capacity management
• Continual service improvement
• Incident management
• Ownership and initiative
• Problem management
• Service focus

MORE ABOUT US

This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.
Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog!

ABOUT THE ROLE

DBT utilises the Microsoft 365 suite of applications to deliver file sharing, sites, and workflow capabilities through strategically adopted services such as Teams, SharePoint, and Office. As the department grows, so too does the requirement to deliver reliable, secure, and scalable services.
Cloud technology is fully embraced within DBT, meaning no legacy IT. Services sit within a mix of AWS and Azure environments developed and maintained internally within the DDaT function.
This role sits in the Digital Workplace team, which actively contributes to the DBT outcome delivery plan (ODP), acting as an enabler to the wider group.

MAIN RESPONSIBILITIES

As Corporate System Lead you will lead a team of MS 365 application engineers, delivering services and support to your customers through:

• Managing incidents (identifying issues, spotting underlying trends, delivering appropriate fixes)
• Lead and manager a team of Microsoft engineers (SharePoint, Ms Teams, Power Apps, Exchange)
• Represent the Microsoft team in senior meetings, Cross government meetings
• Provide technical expertise in migrations and collaborations
• Lead in business process improvements using Microsoft tools
• Identify and deliver roadmap components within the M365 suite, providing a timeline for change and delivery, and organising appropriate communications.
• Task-manage non-incident and project items, including efficient use of the team’s ticketing system
• Build cross-government relationships to gain insight into the wider delivery of service
• Build and maintain relationships with key DBT stakeholders and supply partners
• Regularly report on and dashboard key KPIs, metrics and service availability
• Effective recruit team members, ensuring roles are correctly identified, profiled, and filled

Additionally, you will provide leadership, mentoring and coaching to the team, through:

• Regular 1-2-1 meetings
• Setting objectives to meet wider team/departmental goals
• Performance management (performance reviews, celebrating success, and managing under performance where necessary)