Correctional Records Technician - Warrants Unit

at  State of Washington Dept of Corrections

THE WARRANTS UNIT IS STAFFED 24 HOURS A DAY, 7 DAYS A WEEK. THIS UNIT CONSISTS OF 3 DIFFERENT SHIFTS: DAY SHIFT (5:00 A.M. TO 1:30 P.M.), SWING SHIFT: (1:00 P.M. TO 9:30 P.M.) AND GRAVE SHIFT (9:00 P.M. TO 5:30 A.M.). DAYS OFF WILL VARY FOR EACH POSITION. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE VACANCIES OVER THE NEXT THREE (3) MONTHS.

Please Note: CRT positions in this unit are not eligible to telework.
The Department of Corrections (DOC) is seeking highly motivated and qualified individuals for full-time permanent and non-permanent Correctional Records Technician positions with our Warrants Unit. These positions are located at Department of Corrections Headquarters in Tumwater, Washington. This non-permanent appointment is anticipated to last up to 12 months.

INCOMPLETE APPLICATION PACKAGES MAY DISQUALIFY AN APPLICANT FROM THE APPLICATION PROCESS.

We are looking for evidence in your application materials that you have the experience, skills, and abilities indicated in this job posting. Qualified applicants whose responses most closely match the requirements of this position may be invited to interview. Carefully review your application before submitting. All information may be verified, and documentation may be required. The initial screening will be solely based on the contents and completeness of the application materials submitted.

REQUIRED QUALIFICATIONS:

• High School diploma or equivalent.
• One (1) year of experience maintaining or processing records including but not limited to: medical/dental records, legal records, property records, administrative records, clerical records, etc.
• Note: For the purpose of this position, maintaining and processing records is defined as the entry/input, review, removal, upkeep, electronic retention, and hard copy retention of records in a professional setting.
• One (1) year of experience in customer service.
• Must respect and maintain confidentiality.
• Demonstrated ability to:
• Effectively communicate with co-workers, the public, and criminal justice agencies.
• Analyze and solve problems under highly stressful or adverse situations.
• Multitask effectively.

Preferred:

• One (1) year experience maintaining or processing offender records such as legal files, property files, grievance files, administrative files, medical files, parole files, or counselor or custody files in a governmental law enforcement office, court setting, or an adult or juvenile correctional agency.
• Note: Offender records are defined as records containing certified copies of the original documents, relating to the offender’s crime and sentence. Offender records are not property files, grievance files, administrative files, treatment files, slough files, parole files, counselor files or custody files.
• College-level course work in criminal justice, business administration, accounting, social science, or a related field.
• Knowledge of criminal history document processing.
• One (1) year of experience providing customer service working in a 911 dispatch or other type of call center environment.
• One (1) year of experience working within the Offender Management Network Information (OMNI) program.
• Intermediate level proficiency in Microsoft Office programs to include: Outlook, Word, Excel, and SharePoint.
• Washington State Patrol ACCESS certified.

The Warrants Unit operates under strict timelines for warrant entry and validation of records that are in alignment Washington State Patrol and DOC policy/procedures. The Warrants Unit is a 24/7 unit comprised of 3 shifts- day shift, swing shift and graveyard. Staff must be on duty to answer phones at all times; this makes all positions critical to ensuring the vital functions of public safety and warrant operations continue uninterrupted. All staff within the unit are designated as COOP (Continuity of Operations Plans), with a mandatory minimum of 2 staff required to be on shift at all times. Overtime may be awarded/may be mandatory to ensure there is sufficient staff coverage.

Key responsibilities of a Correctional Records Technician include, but are not limited to:

• Maintain the security, control and accuracy of all warrant records to include:
• Receive input, process and remove warrants and other information into and from WACIC/NCIC and local computer system.
• Edit/modify and supplement warrant records to ensure complete and accurate information is recorded.
• Verify electronic database information against source documents and resolve problems that relate to DOC Secretary’s Warrants.
• Scan documents into the Department’s electronic database system, OnBase.
• Maintain confidentiality of information as protected by agency policy, state laws, or federal laws.
• Respond to requests for public disclosure in compliance with federal and state public disclosure laws.
• Assist DOC staff, law enforcement and other stakeholders by providing exceptional customer service, effective communication and thorough/timely request processing:
• Monitor, process and respond to emails received in the Warrants Unit Outlook mailbox.
• Correspond with appropriate DOC staff, law enforcement and jail/prison staff to resolve discrepancies or other issues related to DOC Secretary’s Warrants or Holds.
• Confirm jurisdiction, validity and extradition limitations of DOC Secretary’s Warrants for law enforcement agencies and DOC staff.
• Issue authorization teletypes to detain/arrest individuals on DOC Secretary’s Warrants.
• Contact the appropriate Duty Office.
• Issue Order for Arrest and Detention (detainer) and/or Conditional Release documents.
• Issue Criminal Incident Report Numbers.
• Other duties as required
• Remain current on Warrants Unit 12rocess and procedures, WSP ACCESS Operations Manual, DOC Policy and applicable RCW’s.
• Provide backup coverage to OA3 workload.
• Contact the Washington State Patrol and/or appropriate IT Duty Officer/DOC staff in the event of an unplanned IT outage and send appropriate notifications as required.