Counter Fraud Technical Lead

at  ERS Administration Services

ABOUT US

ERS is the UK’s largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it’s a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn’t enough. That’s why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Claims Counter Fraud Experience Essential
• Civil litigation experience essential
• Exposure to motor claims fraud litigation highly desirable
• People management experience highly desirable
• Strong knowledge of organised fraud strategy & case handling
• Knowledge of External Intelligence relating to insurance fraud
• Policy/Application Fraud knowledge desirable
• Process review/improvement experience desirable

BENEFITS

• A full job description will be found here

THE ROLE

The Counter Fraud Technical Lead is a new role in our business, designed to help support the delivery our counter fraud strategy by driving technical excellenmce. The successful candidate will aid in the promotions of our zero-tolerance approach to insurance fraud, drives key outcomes by managing risk points in the fraud investigation lifecycle, and improves technical quality standards by identifying opportunities, upskilling the team, and sharing best practices.
We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

KEY RESPONSIBILITIES

• Assist in the delivery of ERS’ Counter Fraud strategies for Claims and Underwriting protecting ERS from pre-sale to claim.
• Own the customer repudiation and declinature process in counter fraud to include reviewing complex repudiations, managing escalations, and ensuring general best
• Assist with delivering excellent litigation outcomes by providing support around strategy and decision making.
• Own organised fraud strategy including the identification, upgrade and management of internal operations and their financial reporting.
• Own the process of loading appropriate entities and subjects to fraud prevention databases and ensuring we adhere to the appropriate regulations.
• Act as a technical referral point for investigation strategy and decision making on complex cases.
• Technical auditing including organised fraud, litigation, repudiations and missed opportunities/leakage.
• Provide input into investigation strategy and appetite for all fraud types.
• Continual review and technical development of Counter Fraud processes to ensure optimal outcomes.