Counter Sales Associate

at  Pasta Evangelists

DESCRIPTION

Sell our amazing fresh pasta, in the world’s most iconic and luxurious department store, Harrods.

ABOUT PASTA EVANGELISTS

Pasta Evangelists was born seven years ago out of a desire to become the authority in fresh pasta. We’re on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades.
Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers – our Evangelists – who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it.
Today, Pasta Evangelists is backed by Barilla (the world’s biggest pasta company) and is proud to be the UK’s biggest pasta brand by revenues, as well as one of the UK’s fastest-growing startups. In addition to our website, our recipe kits are also available for customers to purchase through major online retailers like Ocado & Amazon Fresh. Londoners can also treat themselves to fine Italian dinings at our high-end Harrods Pasta Bar, or learn to make our signature dishes from scratch at our viral Pasta Academy, where we welcome thousands of pasta lovers every month.
Most recently, we’ve been busy disrupting Britain’s pizza-centric Italian takeaway market with a brand new fresh pasta takeaway concept, available on pastaevangelists.com as well as major delivery players like Deliveroo, UberEats and JustEat. With more than 40 kitchens across the UK, we’re expanding coverage to new cities on an almost weekly basis (including our first openings in Scotland and Wales!). We’ve also opened the UK’s biggest pastificio (which, in Italian, means pasta factory, but ‘pastificio’ better reflects the type of fresh, artisanal pasta we produce) in Acton, West London, allowing us to make ever more exciting and ambitious pasta and sauces for our customers.
Given our ambitions, we are looking for exceptional professionals to lead our business through its next growth chapter

• Ensure the standards with regards to preparation and presentation of the counter are adhered to at all times.
• Maintain the highest standard of cleanliness and maintenance of furnishings and equipment.
• Treat company property with due care and attention.
• Adhere to all company policies and procedures to ensure smooth running of the business.
• Ensure you are operating world-class service standards that showcase the brand.
• Follow processes and procedures to reduce wastage within the restaurant.
• Adhere to cash handling procedures set in place by the company.
• Maximize sales opportunities through excellent service and upselling techniques.
• Respond to changes in the business as required.
• Project a positive and professional image to customers and employees.
• Handle all customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and ensure follow up, ensuring any situations are brought to the attention of Managers.
• Develop a culture of actively seeking feedback from customers on a regular basis.
• Attend daily briefings and respond to any necessary changes and updates.
• Enjoy a professional working relationship with your team, ensuring excellent communication.
• Be punctual, always following company absence and lateness procedures if unable to attend work as scheduled.
• Support the training of new employees.