Counter Sales Representative

at  UniSelect

Job Description:

Your main responsibilities:

• Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude
• Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible. Delivering a high level of customer service and support promotions and upselling opportunities
• Support our largest and most complex customers
• Provide leadership and ensure continued exceptional customer service by the branch team, when required
• Support Branch Manager by assisting with everyday operational/administrative functions, when required
• Executing the store’s business plan as per company guidelines.
• Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible. Delivering a high level of customer service and support promotions and upselling opportunities
• Handle customer transactions; including sales, returns, defectives in a timely manner
• Ensuring customers parts orders are accurately filled and delivered in a timely and efficient manner.
• Reconcile their transaction history and drawer at the conclusion of each shift
• Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.
• Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with employees in the execution of plan-o-grams, overall product presentation, inventory management, signage and various product initiatives to enhance the customer experience and maximize inventory turns.
• Follow all policies and standard operating procedures related to cash, credit, check, refund and return policies.
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Contribute proactively to improvements in branch sales and profitability
• Adhere to inventory control programs, in-stock standards and all operating procedures

Important for you to know:

• Workplace location: 6777 Kirkpatrick Crescent, Saanichton BC V8M 1Z8
• Hours: From Monday to Friday, 8:00 to 4:30pm.
• Weekly basis: Permanent 40 hours per week.

Essential qualifications:

• Automotive Parts experience in the automotive aftermarket (Jobber) parts industry (min 3 year)
• Experience with automotive repairs is an asset
• Experience with MS Office products
• Superior interpersonal, communication, problem solving and customer service skills to effectively build relationships
• Excellent verbal, written and effective listening skills
• Ability to work flexible hours, including weekends.
• Being able to lift heavy equipment up to 50 pounds.

Uni-Select is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

• Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude
• Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible. Delivering a high level of customer service and support promotions and upselling opportunities
• Support our largest and most complex customers
• Provide leadership and ensure continued exceptional customer service by the branch team, when required
• Support Branch Manager by assisting with everyday operational/administrative functions, when required
• Executing the store’s business plan as per company guidelines.
• Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible. Delivering a high level of customer service and support promotions and upselling opportunities
• Handle customer transactions; including sales, returns, defectives in a timely manner
• Ensuring customers parts orders are accurately filled and delivered in a timely and efficient manner.
• Reconcile their transaction history and drawer at the conclusion of each shift
• Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.
• Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with employees in the execution of plan-o-grams, overall product presentation, inventory management, signage and various product initiatives to enhance the customer experience and maximize inventory turns.
• Follow all policies and standard operating procedures related to cash, credit, check, refund and return policies.
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Contribute proactively to improvements in branch sales and profitability
• Adhere to inventory control programs, in-stock standards and all operating procedure