Country Service Lead, Indonesia

at  Steris

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

• Deliver operational excellence in after sales service.
• Provide service support to dealers and Customers to ensure business growth. Strategize and develop excellent service solutions to continually promote brand image.
• Provide technical support to dealers and Customers through email, telephone and on-site support when required.
• Develop and implement strategies to improve Customer satisfaction, streamline service processes, and optimize dealer service productivity.
• Develop and track dealer KPI.
• Develop and promote service products/equipment and service contracts to both dealers and Customers to increase service revenue and to achieve service sales target.
• Support troubleshooting, repair, modification, overhaul, or refurbish standard and special purpose equipment and systems components. Perform installations as required.
• Conduct dealer service training and end user training when required.
• Submit yearly and quarterly revenue forecasts.
• Manage dealer’s spare parts inventory to support service demand.
• Update installed base file in a timely manner.